Extreme sport of cancelling a Discovery Credit Card

I settled my outstanding balance and have been trying to close my discovery credit account for more than a month now The first time I called in I was told that the system was down and would need to call again the next day. The next day when I called, I was told I needed to send an email. Email response said I would be assisted in 48 hours. 48 hours later I get another email saying someone will call me to discuss my request. I have nothing to discuss. Just cancel my account!!! I have since been charged with the annual card fees of about R500 and another R200 plus for use of their credit card facility. WHAT A JOKE!!!

Honestly don't understand why it has to feel like such an extreme sport to close my account.