1 reviews | Active since Apr 2019
Extreme disappointment!!
Absolutely shocking interface with this company. Previously I wanted to sign up with this bank but was interrupted midway due to work commitments, requiring me to travel. So months later I decided to pursue this matter again, unfortunately no log in details work, on banking app nor web page, just tells me it does not recognize my id number to cellphone number supp****. I have spent over 40minutes on the phone with Discovery to try sort this out and still nothing!! I have even told them to remove all my information on their system, so I can start from scratch, but yet same error message still!! Rather sure it is against POPI act! As holding someone's information is *******, after they request for removal!!! How a bank manages like this is beyond me!!
This is not great to hear. We are sorry for the frustration caused.
We will look into your query and assist.
Regards,
The Discovery Bank Team
This is not great to hear. We are sorry for the frustration caused.
We will look into your query and assist.
Regards,
The Discovery Bank Team
I have asked discovery to remove all my information from your system, as the verification checks do not work!
I provide the answers to the verification questions, but told its not correct.
So remove all my information from your system, so I can try start with a fresh profile!
Somewhere the system has messed up my application so badly, it doesn't recognize the verification security questions, my ID is not linked to the email, nothing works!!
Last time I spoke to a lady on the phone for 30min, she told me my information will be removed within 24-48 hours, that was over a week ago!!
Why won't discovery remove my information from the system??
I have asked discovery to remove all my information from your system, as the verification checks do not work!
I provide the answers to the verification questions, but told its not correct.
So remove all my information from your system, so I can try start with a fresh profile!
Somewhere the system has messed up my application so badly, it doesn't recognize the verification security questions, my ID is not linked to the email, nothing works!!
Last time I spoke to a lady on the phone for 30min, she told me my information will be removed within 24-48 hours, that was over a week ago!!
Why won't discovery remove my information from the system??
I have never in my life struggled so much to try open a bank account with any bank in the world like this!!!
I have never in my life struggled so much to try open a bank account with any bank in the world like this!!!