EXTRA FEES/UNUSABLE ACCOUNT

Good day.

I writing this review in utter disappointment. I was thinking that maybe Discovery Bank cared about their clients...clearly I was wrong.

I cannot remember all the dates but let me start here:

I noticed that there was a transaction going from my Discovery Account, which I did not approve. It was a Netflix subscription. I do have Netflix but it does not deduct from that account nor did I approve anything on that account.

I called Discovery Bank at asked them about this - they told me that all I must do is get a new card - now THIS is where my first problem begins: The first time around I waited almost 2 weeks, maybe longer for my card, in the end I called the courier myself and went and fetched the card myself.

I gathered that with the new card, those transactions that keeps trying to go off will now be history - I WAS WRONG. I activated the new card, after 2 days the same thing happened.

I called again, and AGAIN they said I must get a new card, and AGAIN I almost waited for another 2 weeks. At last I got ANOTHER new card...but now here is the next problem I encountered:

When I wanted to activate the new card, the bank app would not allow me to activate the new card, because my Discovery Bank account is arrears...last time I checked it was OVER R700....It could be more by now.

I am aware off ONE....ONLY ONE debit order that was supposed to deduct from this particular account, but that was the only one. That suspicious netflix transaction, which I did NOT approve, every time that transaction tries to deduct from my account there were insufficient funds fees added.

The first time Discovery Bank told me I must only change my card then the problem will disappear - and I did change my card as I explained above.

My question is this: My Discovery Bank account is currently in a heavy minus. Discovery Bank told me I must change my card, and I did, but the problems was still there. At the moment of typing the review, I still do have the Discovery Banking app on my phone, but I recently switched phones so I did not even go in the app....and also what is the point? I am sitting with a brand new Discovery Bank card, which I CANNOT activate due the fact that my account is in a heavy minus.

And then Discovery Bank expects me, to pay, in order the get my account working again, but it was their fault that those fees just getting ad up.

Let me be very clear: I WILL NOT pay anything to that account whatsoever. If Discovery Bank cannot see the fault on their side, then I'm sorry, I will then delete the app permanently and also destroy the brand new bank card I have because, I have a bank account AND bank card which I cannot use.

So either Discovery Bank will take responsibility or this is where I totally get rid of everything I have of Discovery Bank.

I expect a call from Discovery Bank.

Kind regards Mr. Elriek Swanepoel