Expired credit card, no replacement, but service fees still apply!

Item: Discovery Bank
Rating: 1
Author: Bilkish S

Guys, please be aware of this : I had a discovery credit card which expired 4months ago. I never received a new card so I couldn't use this account. Then they charged me service fees and when I queried it, I got this from them - "Unfortunately, the accrued fees are legitimate as you had the opportunity to replace your card before it expired." How could I replace the card by myself? Sounds like an excuse to me!

Helpful (0)

Replies (4)

Discovery Bank's replyOfficial

30 Jun 2022, 14:29

Hi Bilkish

Thanks for getting in touch.

Please note that we charge Monthly account fees when your account is open whether you have a card or not.

You're able to replace your card on the Discovery Bank website and App, under the reason "my card is expiring" and we'll have a new card sent to you.

Regards
Andile.

Discovery Bank's reply30 Jun 2022, 14:29

Official

Bilkish S's updateReviewer Update

30 Jun 2022, 15:50

Hi, Thanks for your reply. I have credit cards from other banks too and I never had to inform them of an expiring card - they've always done it for me.
The least you could do is not charge for an account that I cannot use, but if thats too much to ask - you can terminate my account. Thanks

Bilkish S's update30 Jun 2022, 15:50

Reviewer Update

Bilkish S's updateReviewer Update

03 Aug 2022, 18:46

This just proves my point that your bank cannot be trusted:

Jun 30 - I sent you this "Account settled. Please close this account with immediate effect. Thanks"

Your reply:
" Hi Miss,
We successfully closed your Discovery Bank Accounts on 4 July 2022.

Should you have any further queries kindly contact us on ***.
Regards
Brandon Sooryalall

Discovery Bank Client Support "
3Aug2022 - I receive this:
"As at 29 June, your credit facility statement balance is R 43.71. A minimum payment of R 43.71 is due by 22 July."

Bilkish S's update03 Aug 2022, 18:46