EXCRUCIATINGLY POOR SERVICE DISCOVERY CARD

I am trying to cancel our credit cards. Discovery Card were emailed on 22 November requesting that our credit cards be cancelled. We received an automated response and that was that. I asked them to send me the amount owing which was only their bank charges so that I could pay and close this account. No response. I received a statement in January for December and could see that these cards had not been cancelled. In the meantime I had send a few reminders that I was still waiting for a response. Finally after stating that I was going to lodge a complaint on "Hello Peter" I received an email from Thabang Molefe stating that the amount owing was approx R152. I wrote back asking that the bank charges for December and January be reversed and for her to send a new statement so that I could make payment and complete their "Account Closure Form". I received a response from Chase Fick asking us to complete this form and send it back with the payment of approx R152. I reverted to a statement at end of November, deducted the debit orders that they were still putting through and paid them the balance of R31.52. I send this POP together .Account Closure Form. I then received an email from Lehlojonolo Mokoene to say they had reversed the Service Charges and that I owed R34.99 and that I should pay it . I emailed back to ask how they arriveed at this amount and received and email from Ntsane Lefu stating that I owe R122.

This is the most pathetic excuse for customer service. There is obviously no continuity and the left hand does not know what the right hand is doing. This is the most frustrating experience that we have to put up with. All I want is to close this account so that I NEVER HAVE TO DEAL WITH THEM AGAIN.