Exceptional service from Elu Mbanjwa

Dear Discovery Bank I am writing to commend Elu Mbanjwa for her exceptional service during my call on the evening of 25 August 2025. I contacted your team to report a duplicate transaction on my account, and Elu assisted me promptly. I also enquired about my Savings account, which was due for reinvestment, and she patiently guided me through the process via the app. Elu’s professionalism, friendliness, and clarity were outstanding. She was easy to understand and demonstrated impressive knowledge. Her patience and willingness to assist me made the experience seamless, with our call finally ending at 20h00. Elu is a rare talent and a true asset to Discovery Bank. Please recognise her for her exceptional service. With much gratitude.