Excellent advice on how to convert points

on the 9th of January I needed assistance from the Card/Loyalty Department on guidance on how to convert my points into a Voucher for Pick n' Pay. After again being pushed around form one Department to another I finally ended up with someone who understood my situation. The gentlemen I spoke to was assisting me very patiently and in the best possible way although I told him that I in desperate need to get Discovery Card behind me and therefore have first to cash in my points as I didn't want to loose them. He led me through the process step by step so that I could activate my Voucher for R3.194,00 and do my purchases. I am sad to say I haven't taken his name, he was extremely helpful and very patiently explained step by step the process. If there would only be more of him at discovery in general, most of them own the world with very little understanding towards the needs for the older generation. surely you can send me his name to my email address which is in my file, I would like to name him. thank you