RK
Rob K
1 reviews | Active since Aug 2015
27 Jan 2023, 09:35
EVEN ONE STAR IS TOO MUCH (It's the lowest we can select)
EVEN ONE STAR IS TOO MUCH (It's the lowest we can select)
If anyone says DISCOVERY - RUN!!!!
Just run away.
It's taken me over a month to NOT close my account - what a joke.
The Account Closure department DOES NOT TAKE CALLS!!!
Imagine how busy they must be.
Current rating 1.29
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
27 Jan 2023, 09:47Hi Rob
I apologise for the experience you have had with us.
I see that you're first account closure request was not completed due to the settlement balance not being settled at the time.
Our Account Closure team does not have a direct line as all requests are logged by our consultants.
A new request was logged and I have escalated it for you.
Regards
Beatrice.
I apologise for the experience you have had with us.
I see that you're first account closure request was not completed due to the settlement balance not being settled at the time.
Our Account Closure team does not have a direct line as all requests are logged by our consultants.
A new request was logged and I have escalated it for you.
Regards
Beatrice.
Discovery Bank's reply27 Jan 2023, 09:47
Official
Hi Rob
I apologise for the experience you have had with us.
I see that you're first account closure request was not completed due to the settlement balance not being settled at the time.
Our Account Closure team does not have a direct line as all requests are logged by our consultants.
A new request was logged and I have escalated it for you.
Regards
Beatrice.
I apologise for the experience you have had with us.
I see that you're first account closure request was not completed due to the settlement balance not being settled at the time.
Our Account Closure team does not have a direct line as all requests are logged by our consultants.
A new request was logged and I have escalated it for you.
Regards
Beatrice.
RK
Rob K's updateReviewer Update
27 Jan 2023, 12:29Hello Beatrice,
The settlement was made within the requested time.
Your office somehow decided it was not done.
Please follow the correspondence Nombu has for clarification.
The settlement was made within the requested time.
Your office somehow decided it was not done.
Please follow the correspondence Nombu has for clarification.
RK
Rob K's update27 Jan 2023, 12:29
Reviewer Update
Hello Beatrice,
The settlement was made within the requested time.
Your office somehow decided it was not done.
Please follow the correspondence Nombu has for clarification.
The settlement was made within the requested time.
Your office somehow decided it was not done.
Please follow the correspondence Nombu has for clarification.
Discovery Bank's replyOfficial
27 Jan 2023, 13:22Hi Rob
Thank you so much, I will follow up with Nombuyiselo as well so that we can assist you promptly.
Regards
Beatrice.
Thank you so much, I will follow up with Nombuyiselo as well so that we can assist you promptly.
Regards
Beatrice.
Discovery Bank's reply27 Jan 2023, 13:22
Official
Hi Rob
Thank you so much, I will follow up with Nombuyiselo as well so that we can assist you promptly.
Regards
Beatrice.
Thank you so much, I will follow up with Nombuyiselo as well so that we can assist you promptly.
Regards
Beatrice.