et
So i changed my bank from standard to Discovery Bank and i can promise you its the worst decision i could of made.
So i signed up for showmax and cancelled my subscription within the 14 day trial period however my bank account got debited and it an ongoing issue that cannot be resolved.
The 1st agent i spoke to mapha assisted me but told me i ahve to wait 5 days because the money wasnt banked and the merchant which is Showmax must bank the amount before it can be reversed.
The 2nd agent Akhona requested me to send her proof that i did however cancel my showmax account and she advised she will get back to me and im still waiting
I spoke to a 3rd agent called Craig and i wanted to speak to a manager and i have been holding for almost 30 minutes,
You what im getting to a stage where im going to become rude because like i also work in the call centre industry but you can never let a customer hold continously for more than 30 minutes and nobody gets back to you.
If i dont get feedback from a superior im closing this account.
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Replies (2)
Discovery Bank's replyOfficial
29 Oct 2020, 09:34Good day Mustaqeem
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We apologise for all the frustration and the long hold time when you requested to speak to a manager, we have addressed the above with our Service Manager.
Our records indicate that you have spoken to a manager on the 28th October 2020 at 18:21.
A dispute form has also been sent to your email for the showmax transaction to be disputed if it gets banked as the transaction is pending on our system it should automatically reverse back into your account on the 02nd of November 2020 .
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We apologise for all the frustration and the long hold time when you requested to speak to a manager, we have addressed the above with our Service Manager.
Our records indicate that you have spoken to a manager on the 28th October 2020 at 18:21.
A dispute form has also been sent to your email for the showmax transaction to be disputed if it gets banked as the transaction is pending on our system it should automatically reverse back into your account on the 02nd of November 2020 .
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Best regards,
Discovery Bank's reply29 Oct 2020, 09:34
Official
Good day Mustaqeem
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We apologise for all the frustration and the long hold time when you requested to speak to a manager, we have addressed the above with our Service Manager.
Our records indicate that you have spoken to a manager on the 28th October 2020 at 18:21.
A dispute form has also been sent to your email for the showmax transaction to be disputed if it gets banked as the transaction is pending on our system it should automatically reverse back into your account on the 02nd of November 2020 .
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We apologise for all the frustration and the long hold time when you requested to speak to a manager, we have addressed the above with our Service Manager.
Our records indicate that you have spoken to a manager on the 28th October 2020 at 18:21.
A dispute form has also been sent to your email for the showmax transaction to be disputed if it gets banked as the transaction is pending on our system it should automatically reverse back into your account on the 02nd of November 2020 .
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Best regards,
's updateReviewer Update
29 Oct 2020, 14:09Hi there no dispute form was sent to my email address as im still awaiting this form
's update29 Oct 2020, 14:09
Reviewer Update
Hi there no dispute form was sent to my email address as im still awaiting this form