Epic fail

The migration from Discovery card to Discovery bank have been a terrible experience. The registration process with the secondary card was a fail. The benefits on the account is inconsistent from what was advertised. I have also been unable to retrieve a detailed transaction statement of my monthly bill. I have logged numerous tickets and have phone 4 times (twice myself and twice my wife). I still do not have the statement. I also have not received the estimated 10000 Discovery miles (As we had a significant spend, with partner stores as well) which would normally have been allocated by now. WRefNo#***#- -MailRef#***# MailRef#***#--MailRef#***#-reference number is: *** reference number is: *** reference number is: *** reference number is: ***.