1 reviews | Active since May 2017

30 May 2017, 15:14

Enough is enough. Worst service ever encountered

<p>This year I have had the most awful experiences with Discovery. It has now been 4 weeks of continuous rude phone calls regarding an error made on my credit card on Discovery's side and I am still fighting on a daily basis. I have no idea what is going on internally at Discovery but it has become clear their service delivery has gone to sh*t. I will be cancelling my Vitality tomorrow, then moving my car insurance, followed by closing my credit card and eventually moving my medical aid over to somewhere else. I am being harassed daily and going through so much effort to try and sort your errors out and getting nowhere that I may as well go ahead with the effort of moving all my accounts over somewhere else.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply31 May 2017, 09:53
Official

Dear michelle-fitzpatrick

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this morning.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***