End balance too complicated for Discovery Bank

I phoned and spent 30min holding on while waiting for a simple balance confirmation request on Friday. Monday morning, same story! The consultants (three rude and not very bright people) eventually returned not with the request resolved but rather confirming he requested it……. I was assured that I would have it before close of business. Its now been more than 3 days. Still nothing! Not too mention I escalated the case immediately, only to find the request was wrong to start with. Discovery is employing people without basic comprehension skills. I am thing of taking my business elsewhere #appallingservice