FN
Fiona N

1 reviews | Active since Mar 2020

25 Feb 2023, 14:30

Embarrassing

As I write this, I am stuck at the petrol station because all transactions are declining due to a "technical error" that was never communicated to us as users of the bank. Myself and a few others had to ask on Social Media in order to get the gist of what is happening with the app and cards. What an inconvenience, and how embarrassing is it to have all transactions decline when trying to pay. I am utterly disappointed, I cannot utilize unreliable services, I'm sorry but I regret my decision of switching to Discovery.

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Replies (1)
Discovery Bank
Discovery Bank's reply26 Feb 2023, 08:36
Official
Hi Fiona

Please acknowledge this as receipt of your complaint. 

I sincerely apologise for the inconvenince caused.

We were experiencing technical issues with our payments, however the relevant team worked hard to get this resolved.

Regards
Khanyi