KP
Kallan P
1 reviews | Active since Oct 2020
26 Aug 2025, 14:57
Eish shocking
I usually have a debit order set for the 1st of every month for my RCF. What i have done for months, is pay extra into my credit card then have a debit order on my credit card to move the funds to my RCF. The last 2 months, on the 25 th of each month I get a notification saying my account is locked due to non payment on my RCF. This month alone I paid 6k into my credit card with the expectation that the debit order will run on the 1st for my RCF payment. When calling your collections team I was notified you had a change in your system 2 months ago and going forward I will have to manually move the funds. Great problem solved, however my account still has a lock on it and I cannot move anything into it. I have contacted multiple times and keep getting told I must go to collections. When i do they say they will remove the lock in 30 to 60 min. Now my credit score will be affected by your businesses sudden change in the way you collect from me. I am still waiting for a call back which I submitted at 7 am this morning already.
Helpful (0)
Replies (9)0
Replies (9)
Discovery Bank's replyOfficial
26 Aug 2025, 15:06Hi Kallan.
Thanks for reaching out to us, we apologize for the experience that you have had with us.
I am looking into this for you, and will get back to you.
Kind regards,
Mpho.
Thanks for reaching out to us, we apologize for the experience that you have had with us.
I am looking into this for you, and will get back to you.
Kind regards,
Mpho.
Best regards,
Discovery Bank's reply26 Aug 2025, 15:06
Official
Hi Kallan.
Thanks for reaching out to us, we apologize for the experience that you have had with us.
I am looking into this for you, and will get back to you.
Kind regards,
Mpho.
Thanks for reaching out to us, we apologize for the experience that you have had with us.
I am looking into this for you, and will get back to you.
Kind regards,
Mpho.
Best regards,
Discovery Bank's replyOfficial
27 Aug 2025, 12:45Hi Kallan,
Thank you so much for your patience.
I can confirm that the lock has been removed by our Collections team. To avoid future credit locks, please ensure that payments are made by the due date indicated on your previous month's statement. If you're making a payment from a different account, we recommend that it reflects on or before the due date, and that the amount paid is equal to or greater than the amount due.
Kind regards,
Mpho
Thank you so much for your patience.
I can confirm that the lock has been removed by our Collections team. To avoid future credit locks, please ensure that payments are made by the due date indicated on your previous month's statement. If you're making a payment from a different account, we recommend that it reflects on or before the due date, and that the amount paid is equal to or greater than the amount due.
Kind regards,
Mpho
Best regards,
Discovery Bank's reply27 Aug 2025, 12:45
Official
Hi Kallan,
Thank you so much for your patience.
I can confirm that the lock has been removed by our Collections team. To avoid future credit locks, please ensure that payments are made by the due date indicated on your previous month's statement. If you're making a payment from a different account, we recommend that it reflects on or before the due date, and that the amount paid is equal to or greater than the amount due.
Kind regards,
Mpho
Thank you so much for your patience.
I can confirm that the lock has been removed by our Collections team. To avoid future credit locks, please ensure that payments are made by the due date indicated on your previous month's statement. If you're making a payment from a different account, we recommend that it reflects on or before the due date, and that the amount paid is equal to or greater than the amount due.
Kind regards,
Mpho
Best regards,
KP
Kallan P's updateReviewer Update
27 Aug 2025, 17:48Seems you missed the point of my post. Firstly. I have had for my entire time with discovery a debit order set for the 1st of every month. Up until 2 months ago this was not an issue infact YOUR app won't even let me set a debit order for the 25th. I paid more then double what I owed, under the expectation that the debit order would run on the 1st as it did previous months. Only to be told that you had a change in your system and I cant do that anymore. I actually dont appreciate your ridiculous reply insinuating I didnt make payment on time when you can clearly see the amount I paid was WAY OVER THE OWING AMOUNT. If you are going to reply try not to shift the blame.
KP
Kallan P's update27 Aug 2025, 17:48
Reviewer Update
Seems you missed the point of my post. Firstly. I have had for my entire time with discovery a debit order set for the 1st of every month. Up until 2 months ago this was not an issue infact YOUR app won't even let me set a debit order for the 25th. I paid more then double what I owed, under the expectation that the debit order would run on the 1st as it did previous months. Only to be told that you had a change in your system and I cant do that anymore. I actually dont appreciate your ridiculous reply insinuating I didnt make payment on time when you can clearly see the amount I paid was WAY OVER THE OWING AMOUNT. If you are going to reply try not to shift the blame.
KP
Kallan P's updateReviewer Update
27 Aug 2025, 17:50Anyway, dont bother replying. Its resolved now. But if you make changes to systems as I was told you should tell clients
KP
Kallan P's update27 Aug 2025, 17:50
Reviewer Update
Anyway, dont bother replying. Its resolved now. But if you make changes to systems as I was told you should tell clients
Discovery Bank's replyOfficial
28 Aug 2025, 13:42Hi Kallan,
Thank you for confirming.
There were sufficient funds for the debit order linked to your revolving credit facility, and it should not have been rejected—assuming the debit order was processed.
I’ve logged an enquiry with our operations team to investigate whether there’s an issue affecting the debit order on your facility. I’ll keep you updated and get back to you as soon as I receive feedback.
Kind regards,
Mpho
Thank you for confirming.
There were sufficient funds for the debit order linked to your revolving credit facility, and it should not have been rejected—assuming the debit order was processed.
I’ve logged an enquiry with our operations team to investigate whether there’s an issue affecting the debit order on your facility. I’ll keep you updated and get back to you as soon as I receive feedback.
Kind regards,
Mpho
Best regards,
Discovery Bank's reply28 Aug 2025, 13:42
Official
Hi Kallan,
Thank you for confirming.
There were sufficient funds for the debit order linked to your revolving credit facility, and it should not have been rejected—assuming the debit order was processed.
I’ve logged an enquiry with our operations team to investigate whether there’s an issue affecting the debit order on your facility. I’ll keep you updated and get back to you as soon as I receive feedback.
Kind regards,
Mpho
Thank you for confirming.
There were sufficient funds for the debit order linked to your revolving credit facility, and it should not have been rejected—assuming the debit order was processed.
I’ve logged an enquiry with our operations team to investigate whether there’s an issue affecting the debit order on your facility. I’ll keep you updated and get back to you as soon as I receive feedback.
Kind regards,
Mpho
Best regards,
Discovery Bank's replyOfficial
03 Sept 2025, 10:14Hi Kallan.
Please note that I am still currently awaiting feedback from our team.
Kind regards,
Mpho.
Please note that I am still currently awaiting feedback from our team.
Kind regards,
Mpho.
Best regards,
Discovery Bank's reply03 Sept 2025, 10:14
Official
Hi Kallan.
Please note that I am still currently awaiting feedback from our team.
Kind regards,
Mpho.
Please note that I am still currently awaiting feedback from our team.
Kind regards,
Mpho.
Best regards,
Discovery Bank's replyOfficial
09 Sept 2025, 11:57Hi Kallan.
Please note that our team is still working on your case.
Kind regards,
Mpho.
Please note that our team is still working on your case.
Kind regards,
Mpho.
Best regards,
Discovery Bank's reply09 Sept 2025, 11:57
Official
Hi Kallan.
Please note that our team is still working on your case.
Kind regards,
Mpho.
Please note that our team is still working on your case.
Kind regards,
Mpho.
Best regards,
KP
Kallan P's updateReviewer Update
09 Sept 2025, 12:26Hi there.
Don't stress you guys resolved it
I am going to remove the review.
Don't stress you guys resolved it
I am going to remove the review.
KP
Kallan P's update09 Sept 2025, 12:26
Reviewer Update
Hi there.
Don't stress you guys resolved it
I am going to remove the review.
Don't stress you guys resolved it
I am going to remove the review.
Discovery Bank's replyOfficial
09 Sept 2025, 17:06Hi Kallan.
I appreciate the confirmation.
Kind regards,
Mpho.
I appreciate the confirmation.
Kind regards,
Mpho.
Best regards,
Discovery Bank's reply09 Sept 2025, 17:06
Official
Hi Kallan.
I appreciate the confirmation.
Kind regards,
Mpho.
I appreciate the confirmation.
Kind regards,
Mpho.
Best regards,