****
Discovery bank refuses to closes the account that I never used ,I never even activated their card instead they keep on piling up their bank charges. It feels like a **** because I wanted to try their credit card instead the gave me a debit card and they now force me to pay bank charges on something I never used let alone activating their card .I want to escalate this to the ombudsman and won't be renewing my medical aid with them.
Acc no:***
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Replies (2)
Discovery Bank's replyOfficial
22 May 2024, 14:35Hi Muzi
Thanks for reaching out to us, we apologise for the experience you have had with us.
I have reviewed your profile, I do see that you have never used your portfolio and there is currently a negative balance on your account.
I am awaiting an approval to get the amount reversed and the account closed, please kindly hold tight as I await the reversal approval from my manager.
Best regards,
Mpho
Thanks for reaching out to us, we apologise for the experience you have had with us.
I have reviewed your profile, I do see that you have never used your portfolio and there is currently a negative balance on your account.
I am awaiting an approval to get the amount reversed and the account closed, please kindly hold tight as I await the reversal approval from my manager.
Best regards,
Mpho
Discovery Bank's reply22 May 2024, 14:35
Official
Hi Muzi
Thanks for reaching out to us, we apologise for the experience you have had with us.
I have reviewed your profile, I do see that you have never used your portfolio and there is currently a negative balance on your account.
I am awaiting an approval to get the amount reversed and the account closed, please kindly hold tight as I await the reversal approval from my manager.
Best regards,
Mpho
Thanks for reaching out to us, we apologise for the experience you have had with us.
I have reviewed your profile, I do see that you have never used your portfolio and there is currently a negative balance on your account.
I am awaiting an approval to get the amount reversed and the account closed, please kindly hold tight as I await the reversal approval from my manager.
Best regards,
Mpho
Discovery Bank's replyOfficial
24 May 2024, 12:31Hi Muzi
I have received an approval to get your negative balance written off from my manager.
I have further logged an account closure and fee reversal, please be on the lookout for an email from our operations team for further assistance and confirmation.
Best regards,
Mpho
I have received an approval to get your negative balance written off from my manager.
I have further logged an account closure and fee reversal, please be on the lookout for an email from our operations team for further assistance and confirmation.
Best regards,
Mpho
Discovery Bank's reply24 May 2024, 12:31
Official
Hi Muzi
I have received an approval to get your negative balance written off from my manager.
I have further logged an account closure and fee reversal, please be on the lookout for an email from our operations team for further assistance and confirmation.
Best regards,
Mpho
I have received an approval to get your negative balance written off from my manager.
I have further logged an account closure and fee reversal, please be on the lookout for an email from our operations team for further assistance and confirmation.
Best regards,
Mpho