CP
Connie P
1 reviews | Active since Feb 2016
21 Aug 2025, 14:47
Dysfunctional Discovery Bank
Apart from the most complicated APP that is impossible to use, the callcentre people don't know how it works either. Then you get harrassed for Fica documents that don't get registered on their side, you get inundated with reference numbers and threats to cut off your account. by email (really, email?) Seriously, if anyone is considering a new bank, go somewhere else, save yourselves. While on the topic, the AI Chatbot is *********** at best. Useless.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
21 Aug 2025, 14:55Hi Connie,
This terrible to hear. We do apologize for the experience. How can we help you with this?
Kind regards,
Tyrone
This terrible to hear. We do apologize for the experience. How can we help you with this?
Kind regards,
Tyrone
Discovery Bank's reply21 Aug 2025, 14:55
Official
Hi Connie,
This terrible to hear. We do apologize for the experience. How can we help you with this?
Kind regards,
Tyrone
This terrible to hear. We do apologize for the experience. How can we help you with this?
Kind regards,
Tyrone
Discovery Bank's replyOfficial
23 Aug 2025, 15:53Hi Connie,
This is just to follow up, you have not yet responded to our last message.
Kind regards,
Tyrone
This is just to follow up, you have not yet responded to our last message.
Kind regards,
Tyrone
Discovery Bank's reply23 Aug 2025, 15:53
Official
Hi Connie,
This is just to follow up, you have not yet responded to our last message.
Kind regards,
Tyrone
This is just to follow up, you have not yet responded to our last message.
Kind regards,
Tyrone
CP
Connie P's updateReviewer Update
23 Aug 2025, 16:13Hi Tyrone,
If you can send me an email address, maybe we can do something. As long as it's not on the app and not via the call centre, we might have a chance.
Thanks for replying.
Connie
If you can send me an email address, maybe we can do something. As long as it's not on the app and not via the call centre, we might have a chance.
Thanks for replying.
Connie
CP
Connie P's update23 Aug 2025, 16:13
Reviewer Update
Hi Tyrone,
If you can send me an email address, maybe we can do something. As long as it's not on the app and not via the call centre, we might have a chance.
Thanks for replying.
Connie
If you can send me an email address, maybe we can do something. As long as it's not on the app and not via the call centre, we might have a chance.
Thanks for replying.
Connie
Discovery Bank's replyOfficial
26 Aug 2025, 10:20Hi there :)
We are still waiting to hear from you, please do DM us so that we may see how we may help you.
Kind regards,
Tyrone
We are still waiting to hear from you, please do DM us so that we may see how we may help you.
Kind regards,
Tyrone
Discovery Bank's reply26 Aug 2025, 10:20
Official
Hi there :)
We are still waiting to hear from you, please do DM us so that we may see how we may help you.
Kind regards,
Tyrone
We are still waiting to hear from you, please do DM us so that we may see how we may help you.
Kind regards,
Tyrone