Duplicate Deduction & 90-Day Dispute Delay—Unacceptable!

I am deeply disappointed and frustrated with Discovery Bank’s handling of a serious dispute that has caused financial chaos in my life.

On 28 July 2025, I made a payment of R2,519.10 for a gift. The supplier confirmed receipt on that date. Yet on 29 August, after my salary was paid, I discovered that the same amount had been deducted again—a full month later—without any pending transaction notice or explanation.

This duplicate deduction has left me scrambling. My debit orders are bouncing, my financial obligations are compromised, and I’ve had to endure unnecessary stress and reputational damage. I logged a formal dispute immediately, provided all supporting documentation, and requested urgent feedback.

And now? I’m told it could take up to 90 days to resolve.

Ninety days to fix a mistake that took seconds to make. That’s not just poor service—it’s negligent and unacceptable. The Discovery Bank app showed no pending transactions, no alerts, and no transparency. Their support channels have been slow, vague, and dismissive.

I’ve lost trust in Discovery Bank. Once this is resolved (if ever), I will be moving my finances elsewhere. No customer should be treated this way.

Discovery Bank, you need to do better. Urgently.