DON'T WASTE YOUR TIME WITH DISCOVERY BANK

I have been a Discovery Client since 1999. Since 2004, with regular intervals, I have tried to change my Identity number from the old pre-barcode number to the new post-barcode number without success. The latest saga happened when I tried to open a Bank Account with Discovery Bank on 10 October 2022. I was asked to send a copy of my new ID Card to *** with a promise that it will get changed within 48-hours. After calling on 7 occasions after that to follow up as it has not been done, we are exactly 3-weeks later and they have still not changed my ID number. The worst thing is that no one from Discovery has bothered to contact me, I have had to call them! I can't open a Discovery Bank Account and I have been a client of both Discovery Medical Aid and Discovery Life for 23 years! I also have a platinum account with my current bank! Ironically they send me SMS messages and emails instructing me to download the Discovery Bank App and open my account. Every time I have done this (7 times), It tells me that "The cellphone number entered belongs to another user profile". This is how to NOT treat your customers. I have subsequently opened an account with Capitec and are looking for other medical aid and life insurance options.