CM
Cheyenne M
1 reviews | Active since Feb 2019
30 May 2023, 17:13
Dont use this bank
The worst bank that ever existed. Forex account is a joke. Payments go missing, and turnaround time and communication are lacking. 0 out of 10.
How can you recommend a Forex account when it cant receive international funds?
Helpful (0)
Replies (3)0
Replies (3)CM
Cheyenne M's updateReviewer Update
30 May 2023, 17:49Firstly, you rejected incoming funds from abroad without calling me ( which were transferred into my normal bank account) - your team allocated to this task does not even have a contact number, and every time I call the call center, as a follow-up, I have to re-explain the whole process??? The person allocated to my case went on leave????? Then you advised me to open a Forex account because 'then this issue would not have happened' - which I did and now AGAIN you have 'misplaced' incoming foreign pounds that were sent to my Forex account. How can you create a product, and charge for it, if it does not work? How is this bank functional? I can't trust you. Rest assured, if this case is not handled within 24 hours I will remove my whole portfolio from discovery. You are actually useless Discovery. Very disappointed
CM
Cheyenne M's update30 May 2023, 17:49
Reviewer Update
Firstly, you rejected incoming funds from abroad without calling me ( which were transferred into my normal bank account) - your team allocated to this task does not even have a contact number, and every time I call the call center, as a follow-up, I have to re-explain the whole process??? The person allocated to my case went on leave????? Then you advised me to open a Forex account because 'then this issue would not have happened' - which I did and now AGAIN you have 'misplaced' incoming foreign pounds that were sent to my Forex account. How can you create a product, and charge for it, if it does not work? How is this bank functional? I can't trust you. Rest assured, if this case is not handled within 24 hours I will remove my whole portfolio from discovery. You are actually useless Discovery. Very disappointed
CM
Cheyenne M's updateReviewer Update
30 May 2023, 18:13FW: ***
Good day Discovery,
Good day Discovery,
I am beyond livid as I write this email.
You have let me down two months in a row. Your absolute lack of customer service. Your horrific turnaround time. Your bank is set up as a joke. As a matter of fact - I feel like I am being Punk'd.
I have gone to the extreme of moving my international salary to Discovery Bank. I have moved all of my debit orders to you. I bring money into your bank because I was told that you could take care of it.
Firstly - you rejected an international payment without consulting me. This international payment is my pound salary. This was paid into my normal discovery account. You did not let me know that money is being sent to my account - you simply rejected it. This indicates a POOR interest in your clients and their financial situation. You took your dear time, no matter the level of urgency I requested to have this situation looked at. My case was allocated to an individual (thabo) who was on leave. Again, POOR management on your side. I had to follow up day by day. I never received any feedback from any individual - unless I probed your consultants daily.
Secondly, you told me to open up a Forex account as this account can receive international funds. I proceeded to open my account and FINALLY on the 11th of May the pounds were accepted (one day after they were re-transferred from the beneficiary)
This month, a payment of 1855.50 pounds was made into my account on the 23rd of May, and the funds are not yet reflected. You have failed again. You cannot advise where this money is and you expect me to follow the same 10-day process. Why would you create an account that is labeled 'Forex' but it is not accepting foreign currency? WHY would you accept it once and then not again? Why when I ask for help URGENTLY you simply put me in the back of the line?
You advertise yourself as a bank that can operate internationally but so far you have FAILED from the very first second.
Truly, I am absolutely disgusted by your lack of communication, transparency, and efforts in just doing the bare minimum a bank is supposed to do - hold my money.
This bank is an absolute joke.
CM
Cheyenne M's update30 May 2023, 18:13
Reviewer Update
FW: ***
Good day Discovery,
Good day Discovery,
I am beyond livid as I write this email.
You have let me down two months in a row. Your absolute lack of customer service. Your horrific turnaround time. Your bank is set up as a joke. As a matter of fact - I feel like I am being Punk'd.
I have gone to the extreme of moving my international salary to Discovery Bank. I have moved all of my debit orders to you. I bring money into your bank because I was told that you could take care of it.
Firstly - you rejected an international payment without consulting me. This international payment is my pound salary. This was paid into my normal discovery account. You did not let me know that money is being sent to my account - you simply rejected it. This indicates a POOR interest in your clients and their financial situation. You took your dear time, no matter the level of urgency I requested to have this situation looked at. My case was allocated to an individual (thabo) who was on leave. Again, POOR management on your side. I had to follow up day by day. I never received any feedback from any individual - unless I probed your consultants daily.
Secondly, you told me to open up a Forex account as this account can receive international funds. I proceeded to open my account and FINALLY on the 11th of May the pounds were accepted (one day after they were re-transferred from the beneficiary)
This month, a payment of 1855.50 pounds was made into my account on the 23rd of May, and the funds are not yet reflected. You have failed again. You cannot advise where this money is and you expect me to follow the same 10-day process. Why would you create an account that is labeled 'Forex' but it is not accepting foreign currency? WHY would you accept it once and then not again? Why when I ask for help URGENTLY you simply put me in the back of the line?
You advertise yourself as a bank that can operate internationally but so far you have FAILED from the very first second.
Truly, I am absolutely disgusted by your lack of communication, transparency, and efforts in just doing the bare minimum a bank is supposed to do - hold my money.
This bank is an absolute joke.
Discovery Bank's replyOfficial
31 May 2023, 11:08Good day Cheyenne
Thank you for reaching out to us.
One of our Executive Relationship Agents will be in touch shortly regarding your forex payment.
Kind regards
Nicolene
Thank you for reaching out to us.
One of our Executive Relationship Agents will be in touch shortly regarding your forex payment.
Kind regards
Nicolene
Discovery Bank's reply31 May 2023, 11:08
Official
Good day Cheyenne
Thank you for reaching out to us.
One of our Executive Relationship Agents will be in touch shortly regarding your forex payment.
Kind regards
Nicolene
Thank you for reaching out to us.
One of our Executive Relationship Agents will be in touch shortly regarding your forex payment.
Kind regards
Nicolene