Don't Use Discovery Bank's Real-Time Transfer - I Lost Money

Discovery Bank has not lived up to my expectations and I'm quite disappointed. After months of waiting to be boarded to this "New and innovative digital bank" I really had high hopes that they will disrupt the industry but their performance is anything but stellar. I've been using the banking app for a few months now and on August 31, I transferred R300 from my Transaction account to another bank's savings account using their Real Time Payment feature. The funds were transferred, I received proof of payment but they never got to the other bank. I sent numerous emails requesting the funds to be traced or even reversed but hey... Discovery Bank does not have a Complaints department I suppose. My emails got automated responses all the time, when I called the phone ran indefinitely, and that's not even a toll free number. I still want the matter resolved but I don't know who to reach out to now except for Hello Peter. I hope the message gets across load and clear.