bB
bienkie B
1 reviews | Active since May 2016
21 Aug 2025, 10:12
Don't open an account with them
Been trying to close my account with no luck. It's been more that 8 working days which apparently how long it takes. Paying for fees because their staff are not working to close an account. Actually steeling my money at this point.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
21 Aug 2025, 10:20Hi Bernelee 😊,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Discovery Bank's reply21 Aug 2025, 10:20
Official
Hi Bernelee 😊,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Discovery Bank's replyOfficial
22 Aug 2025, 08:25Hi Bernelee,
Thank you for your patience and understanding.
We’ve followed up with our Product Operations team and can confirm that a settlement letter for the outstanding fees was sent to you. The letter is valid until 23 August 2025, and the outstanding amount must be settled by this date.
Once the account is settled, the account closure process will proceed. Kindly note, if payment is not made by the due date, we’ll close the account closure case and your accounts will remain active.
Please refer to the email as soon as possible for further details.
Kind Regards,
Onthatile
Thank you for your patience and understanding.
We’ve followed up with our Product Operations team and can confirm that a settlement letter for the outstanding fees was sent to you. The letter is valid until 23 August 2025, and the outstanding amount must be settled by this date.
Once the account is settled, the account closure process will proceed. Kindly note, if payment is not made by the due date, we’ll close the account closure case and your accounts will remain active.
Please refer to the email as soon as possible for further details.
Kind Regards,
Onthatile
Discovery Bank's reply22 Aug 2025, 08:25
Official
Hi Bernelee,
Thank you for your patience and understanding.
We’ve followed up with our Product Operations team and can confirm that a settlement letter for the outstanding fees was sent to you. The letter is valid until 23 August 2025, and the outstanding amount must be settled by this date.
Once the account is settled, the account closure process will proceed. Kindly note, if payment is not made by the due date, we’ll close the account closure case and your accounts will remain active.
Please refer to the email as soon as possible for further details.
Kind Regards,
Onthatile
Thank you for your patience and understanding.
We’ve followed up with our Product Operations team and can confirm that a settlement letter for the outstanding fees was sent to you. The letter is valid until 23 August 2025, and the outstanding amount must be settled by this date.
Once the account is settled, the account closure process will proceed. Kindly note, if payment is not made by the due date, we’ll close the account closure case and your accounts will remain active.
Please refer to the email as soon as possible for further details.
Kind Regards,
Onthatile