MA
Mladen A
1 reviews | Active since May 2011
29 Aug 2019, 12:20
Don't migrate to Discovery Bank - they will lose your cashbacks and miles!!
New Discovery Bank moved my Discovery Credit Card account from FNB to their new Bank space and in process lost the whole month of my Credit Card purchase records which resulted in no cashbacks for July and it doesn't matter who I talk to I get bounced from Insurance to Bank and back without any resolution or the actual understanding of the problem (seems like their own people don't use their products so they don't understand the impact either). Most annoying part is the lack of technical understanding where the consultant tells me that I probably didn't swipe their card for a whole month even though I have slips which confirm that their system accepted the transactions.
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Replies (2)MA
Mladen A's updateReviewer Update
03 Sept 2019, 13:02Hi Nicole,
Thanks for coming back to me. Got the email today that they have found a bug and cashback will be paid together with the August one so let's hope it is sorted. I will let you know if there is still an issue.
One place that you can help me with is that my wife has got her Healthy Food card (with her secondary Credit Card) but I can not load it on the Discovery Website since it doesn't show that option for her to link it (work fine for me on my Primary Card).
Mladen
Thanks for coming back to me. Got the email today that they have found a bug and cashback will be paid together with the August one so let's hope it is sorted. I will let you know if there is still an issue.
One place that you can help me with is that my wife has got her Healthy Food card (with her secondary Credit Card) but I can not load it on the Discovery Website since it doesn't show that option for her to link it (work fine for me on my Primary Card).
Mladen
MA
Mladen A's update03 Sept 2019, 13:02
Reviewer Update
Hi Nicole,
Thanks for coming back to me. Got the email today that they have found a bug and cashback will be paid together with the August one so let's hope it is sorted. I will let you know if there is still an issue.
One place that you can help me with is that my wife has got her Healthy Food card (with her secondary Credit Card) but I can not load it on the Discovery Website since it doesn't show that option for her to link it (work fine for me on my Primary Card).
Mladen
Thanks for coming back to me. Got the email today that they have found a bug and cashback will be paid together with the August one so let's hope it is sorted. I will let you know if there is still an issue.
One place that you can help me with is that my wife has got her Healthy Food card (with her secondary Credit Card) but I can not load it on the Discovery Website since it doesn't show that option for her to link it (work fine for me on my Primary Card).
Mladen
Discovery Bank's replyOfficial
05 Sept 2019, 10:52Good Morning Mladen
Thank you for providing me with your wife's information.
We have logged the inquiry to have the HealthyFood card linked on behalf of your wife.
The reference number is ***.
I will revert back to you once feedback is received.
Kind regards
Nicole Sarlie
Nicole Sarlie
Discovery Bank's reply05 Sept 2019, 10:52
Official
Good Morning Mladen
Thank you for providing me with your wife's information.
We have logged the inquiry to have the HealthyFood card linked on behalf of your wife.
The reference number is ***.
I will revert back to you once feedback is received.
Kind regards
Nicole Sarlie
Nicole Sarlie
