Dont go to Discovery bank !!!!!

On Thursday the 17th of December i had contacted discovery to request assistance in signing and Stamping a (Z56) government form, so that my Salary can be paid into my Discovery Bank account. I had spoken to a Chanty, whom assured me that this process will be expedited within 10-30mins. I was chaffed as the process is rather quite simple 25mins process for any another bank and was confident that I would not be disappointed.

I signed the relevant documents and emailed them to *** on the 18th December 2020, at 1:07pm. The first consultant Chanty had provided me with this email address. Within Minutes I received a automated reply.

On Monday the 21 December 2020, I had yet to receive any reply from Discovery. I decided to call once again, and a consultant whose name I had forgotten assured me that she will email the document to me with 10 mins, and apologies for this error.

After an hour and a half, I received no further communication from Discovery. Perplexed, I contacted them again, and spoke to a Zikhona (call reference 3014- 653). After telling Zikhona my story, she quested an opportunity to investigate the matter. Upon her return, A rather smug Zikhona informed me that the process takes 24 working hours (That I must not include weekends, and Public holidays) to sign and return the Z56. She further told me that Discovery Bank only had one individual responsible for the signing of these documents, and that I should wait until they get to my document.

Outside of Zikhona’s appalling attitude, I was confused why no other consultant had informed me of this 24-hour window. I further asked her why only one manager was available to sign and stamp documents, and how I, as discovery, which proports itself as a bank could offer such a bad service.

I had already made concessions that to my Human Resources department that I would submit this form based on the correspondence I had received from two consultants I had discussed the matter with. Zikhona, continued and emphasized that I should wait for my turn, and that the 24 working cycle is far from its conclusion.

I had to have the matter escalated o the manager. A Mr. Kingsley (call ***-814) who graciously informed me that the process is indeed 24 hours. And that Discovery does not know when my matter will receive the necessary assistance.

It is truly concerning that Discovery bank, which offers only digital support for its clients, has such a poor operational strategy for its customers. I am sincerely disappointed and would strongly urge anyone considering migrating to this bank to reconsider. My experience has taught me better.