Don’t get this unless you never plan on cancelling

Dec 10: email card cancellation request. Don’t get any reply. Dec 31: Call to see if anything’s been done. Nope, still sitting in their inbox. Say they’ll get back to me 5-7 days with a cancellation form I need to fill out. Tell them I want it cancelled before the end of the month as to not pay any fees for the following month, which is why I made the request early in the month. They say not a problem, they’ll reverse all Jan fees at cancellation as long as I don’t use the card. Jan 8: I finally get emailed the cancellation form. I fill it out and send back. No response Jan 18: I get an email saying cancellation unsuccessful because the is R**** outstanding (the fees for Jan). The ***** on you motherf******! It’s been 1 month and 18 days since I requested the cancellation. Cancel the f****** card!!