Dont care

My story is that since December 2024 I have been calling the bank in order to assist me, I have app**** on line for an account, however, I noticed that it was the incorrect account I app**** for, and tried to correct this on the app. However, it was unsuccessful.

I contact the bank so many times, once every two week probably, the agents tried to assist remotely and also found that it was not working, I was asked to send a video which will be sent to IT, I did as instructed, no response, I called again to make sure that I have forwarded the email to the correct address which was confirmed by an agent that the video was reached, no response. I called again and was informed that my query was never looked at and was promised that it would be resolve soon.

It is now nearing the end of April 2025 and still I am unable to change to the correct account and to date no one from the bank has called or emailed me to assist me.

Now I asked if this is the kind of institution that i want to be looked after by? NO, however, this email is to express the disrespect shown to me from December 2024 to April 2025. I will be submitting my story to all social media platforms in order to expose the un-caring agents I have dealt with