WM
Wendy M
1 reviews | Active since Jan 2011
23 Mar 2023, 08:26
DON'T CARE ATTITUDE
Get a call from Discovery ***** last Friday evening, suspected ***** on my credit card so they will stop the card and issue me with a new one. Great all going to plan, new card arrives, now need to activate. There is no card to activate on my profile, phone them to try and get sorted out - the mistake is on their side. Told there is nothing they can as a migration card from FNB, they can't add it back to my profile. So I have 2 options to reapply or cancel and if I cancel they want the repayment back in full no terms offered!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
23 Mar 2023, 11:02Hi Wendy
Thanks for reaching out.
I do apologies for the frustration caused.
It looks like you were on the old platform where we were underwritten by FNB, we are no longer with FNB now and we have our own banking platform.
You'll need to migrate and join the bank platform by downloading the Discovery bank app and selecting "join the bank"
Please be assured that everything will remain the same, this includes your balances and your accounts the only difference is that you'll be on the bank platform now and qualify for all our rewards.
Should there be anything else, please don't hesitate to reach out to me
Regards
Andile
Thanks for reaching out.
I do apologies for the frustration caused.
It looks like you were on the old platform where we were underwritten by FNB, we are no longer with FNB now and we have our own banking platform.
You'll need to migrate and join the bank platform by downloading the Discovery bank app and selecting "join the bank"
Please be assured that everything will remain the same, this includes your balances and your accounts the only difference is that you'll be on the bank platform now and qualify for all our rewards.
Should there be anything else, please don't hesitate to reach out to me
Regards
Andile
Discovery Bank's reply23 Mar 2023, 11:02
Official
Hi Wendy
Thanks for reaching out.
I do apologies for the frustration caused.
It looks like you were on the old platform where we were underwritten by FNB, we are no longer with FNB now and we have our own banking platform.
You'll need to migrate and join the bank platform by downloading the Discovery bank app and selecting "join the bank"
Please be assured that everything will remain the same, this includes your balances and your accounts the only difference is that you'll be on the bank platform now and qualify for all our rewards.
Should there be anything else, please don't hesitate to reach out to me
Regards
Andile
Thanks for reaching out.
I do apologies for the frustration caused.
It looks like you were on the old platform where we were underwritten by FNB, we are no longer with FNB now and we have our own banking platform.
You'll need to migrate and join the bank platform by downloading the Discovery bank app and selecting "join the bank"
Please be assured that everything will remain the same, this includes your balances and your accounts the only difference is that you'll be on the bank platform now and qualify for all our rewards.
Should there be anything else, please don't hesitate to reach out to me
Regards
Andile