MN
Matthew N
1 reviews | Active since May 2015
27 Mar 2023, 23:34
Don’t Bank with this bank
I have been trying to get my money returned to my Skrill wallet account since February and nothing has happened since then. I spoke with the team leader Mbali and she promised me that she will be contacting the corresponding bank HSB but still hasn’t received my money back. One of the bank consultants Mapula also promised me that she created a complaint but nothing has been resolved and I feel like a lot is happening with this bank.
Helpful (0)
Replies (17)0
Replies (17)
Discovery Bank's replyOfficial
28 Mar 2023, 08:01Hi Matthew
Please acknowledge this as receipt of your complaint.
I do apologise for the services you have received.
Ill conduct a further investigation on your case and provide you with feedback.
Regards
Khanyi
Please acknowledge this as receipt of your complaint.
I do apologise for the services you have received.
Ill conduct a further investigation on your case and provide you with feedback.
Regards
Khanyi
Discovery Bank's reply28 Mar 2023, 08:01
Official
Hi Matthew
Please acknowledge this as receipt of your complaint.
I do apologise for the services you have received.
Ill conduct a further investigation on your case and provide you with feedback.
Regards
Khanyi
Please acknowledge this as receipt of your complaint.
I do apologise for the services you have received.
Ill conduct a further investigation on your case and provide you with feedback.
Regards
Khanyi
MN
Matthew N's updateReviewer Update
28 Mar 2023, 11:26This has been the same story that your other colleagues are saying without any resolution
MN
Matthew N's update28 Mar 2023, 11:26
Reviewer Update
This has been the same story that your other colleagues are saying without any resolution
Discovery Bank's replyOfficial
28 Mar 2023, 13:26Hi Matthew
I'm currently working on the case with the relevant team.
I assure you I'll call you tomorrow with feedback.
Regards
Khanyi
I'm currently working on the case with the relevant team.
I assure you I'll call you tomorrow with feedback.
Regards
Khanyi
Discovery Bank's reply28 Mar 2023, 13:26
Official
Hi Matthew
I'm currently working on the case with the relevant team.
I assure you I'll call you tomorrow with feedback.
Regards
Khanyi
I'm currently working on the case with the relevant team.
I assure you I'll call you tomorrow with feedback.
Regards
Khanyi
MN
Matthew N's updateReviewer Update
30 Mar 2023, 08:39Hi Khanyi
I was wondering what else could you do better than the rest of your team, I am not surprised.
Your promise to call me back fell into the thin air and I hoped to hear from you but I see we have to go through the same lies and more lies, I hope this is not what everyone goes through with discovery bank
I was wondering what else could you do better than the rest of your team, I am not surprised.
Your promise to call me back fell into the thin air and I hoped to hear from you but I see we have to go through the same lies and more lies, I hope this is not what everyone goes through with discovery bank
MN
Matthew N's update30 Mar 2023, 08:39
Reviewer Update
Hi Khanyi
I was wondering what else could you do better than the rest of your team, I am not surprised.
Your promise to call me back fell into the thin air and I hoped to hear from you but I see we have to go through the same lies and more lies, I hope this is not what everyone goes through with discovery bank
I was wondering what else could you do better than the rest of your team, I am not surprised.
Your promise to call me back fell into the thin air and I hoped to hear from you but I see we have to go through the same lies and more lies, I hope this is not what everyone goes through with discovery bank
Discovery Bank's replyOfficial
30 Mar 2023, 12:30Hi Matthew
I tried calling you twice, calls went unanswered.
I have been in communication with our Payment Operations team, they are still assisting, I assure you once we receive and resolve your case, I'll call you.
Regards
Khanyi
I tried calling you twice, calls went unanswered.
I have been in communication with our Payment Operations team, they are still assisting, I assure you once we receive and resolve your case, I'll call you.
Regards
Khanyi
Discovery Bank's reply30 Mar 2023, 12:30
Official
Hi Matthew
I tried calling you twice, calls went unanswered.
I have been in communication with our Payment Operations team, they are still assisting, I assure you once we receive and resolve your case, I'll call you.
Regards
Khanyi
I tried calling you twice, calls went unanswered.
I have been in communication with our Payment Operations team, they are still assisting, I assure you once we receive and resolve your case, I'll call you.
Regards
Khanyi
MN
Matthew N's updateReviewer Update
30 Mar 2023, 17:31Hi Khanyi
I appreciate your efforts however I would like to have the money instead of calls thank you
I appreciate your efforts however I would like to have the money instead of calls thank you
MN
Matthew N's update30 Mar 2023, 17:31
Reviewer Update
Hi Khanyi
I appreciate your efforts however I would like to have the money instead of calls thank you
I appreciate your efforts however I would like to have the money instead of calls thank you
Discovery Bank's replyOfficial
31 Mar 2023, 07:08Hi Matthew
I'll call you today, to provide you with an update on the case.
Regards
Khanyi
I'll call you today, to provide you with an update on the case.
Regards
Khanyi
Discovery Bank's reply31 Mar 2023, 07:08
Official
Hi Matthew
I'll call you today, to provide you with an update on the case.
Regards
Khanyi
I'll call you today, to provide you with an update on the case.
Regards
Khanyi
MN
Matthew N's updateReviewer Update
31 Mar 2023, 17:11Hi Khanyi I did get your call and it only rang 3 times and before I could answer it went off, what is the status on my refund?
MN
Matthew N's update31 Mar 2023, 17:11
Reviewer Update
Hi Khanyi I did get your call and it only rang 3 times and before I could answer it went off, what is the status on my refund?
MN
Matthew N's updateReviewer Update
01 Apr 2023, 17:57Hi I am not sure why it is difficult to reverse this money
MN
Matthew N's update01 Apr 2023, 17:57
Reviewer Update
Hi I am not sure why it is difficult to reverse this money
Discovery Bank's replyOfficial
03 Apr 2023, 06:28Hi Matthew
Our Payment Operations department is awaiting on feedback from the external bank, Ill call you today to give you an update on the case.
I do apologise for the inconvenience caused.
Regards
Khanyi
Our Payment Operations department is awaiting on feedback from the external bank, Ill call you today to give you an update on the case.
I do apologise for the inconvenience caused.
Regards
Khanyi
Discovery Bank's reply03 Apr 2023, 06:28
Official
Hi Matthew
Our Payment Operations department is awaiting on feedback from the external bank, Ill call you today to give you an update on the case.
I do apologise for the inconvenience caused.
Regards
Khanyi
Our Payment Operations department is awaiting on feedback from the external bank, Ill call you today to give you an update on the case.
I do apologise for the inconvenience caused.
Regards
Khanyi
MN
Matthew N's updateReviewer Update
03 Apr 2023, 07:19Hi Khanyi
Thank you for your efforts, why don’t you type out everything you wish to tell me over the phone call ?
Thank you for your efforts, why don’t you type out everything you wish to tell me over the phone call ?
MN
Matthew N's update03 Apr 2023, 07:19
Reviewer Update
Hi Khanyi
Thank you for your efforts, why don’t you type out everything you wish to tell me over the phone call ?
Thank you for your efforts, why don’t you type out everything you wish to tell me over the phone call ?
Discovery Bank's replyOfficial
03 Apr 2023, 07:21Hi Matthew
I'll send you an email with the updates on the case.
Regards
Khanyi
I'll send you an email with the updates on the case.
Regards
Khanyi
Discovery Bank's reply03 Apr 2023, 07:21
Official
Hi Matthew
I'll send you an email with the updates on the case.
Regards
Khanyi
I'll send you an email with the updates on the case.
Regards
Khanyi
MN
Matthew N's updateReviewer Update
03 Apr 2023, 08:14How long will that be?
MN
Matthew N's update03 Apr 2023, 08:14
Reviewer Update
How long will that be?
MN
Matthew N's updateReviewer Update
03 Apr 2023, 16:36Hi Khanyi I have not received any email since you promised
MN
Matthew N's update03 Apr 2023, 16:36
Reviewer Update
Hi Khanyi I have not received any email since you promised
Discovery Bank's replyOfficial
03 Apr 2023, 22:33Hi Matthew
I'll send the email with full details by tomorrow, as I spoke to our Payment operations team, and they are working hard to assist with the case.
Regards
Khanyi
I'll send the email with full details by tomorrow, as I spoke to our Payment operations team, and they are working hard to assist with the case.
Regards
Khanyi
Discovery Bank's reply03 Apr 2023, 22:33
Official
Hi Matthew
I'll send the email with full details by tomorrow, as I spoke to our Payment operations team, and they are working hard to assist with the case.
Regards
Khanyi
I'll send the email with full details by tomorrow, as I spoke to our Payment operations team, and they are working hard to assist with the case.
Regards
Khanyi
MN
Matthew N's updateReviewer Update
08 Apr 2023, 19:55I have made a contact with HSBC bank but they know nothing about the missing funds or any contact from discovery bank, I am puzzled by this but I am taking this matter to the banking ombudsman as I am not able to get a solution
MN
Matthew N's update08 Apr 2023, 19:55
Reviewer Update
I have made a contact with HSBC bank but they know nothing about the missing funds or any contact from discovery bank, I am puzzled by this but I am taking this matter to the banking ombudsman as I am not able to get a solution
Discovery Bank's replyOfficial
11 Apr 2023, 11:38Hi Matthew
Your query is still under investigation.
We will provide you with feedback as soon as we receive feedback from the relevant team, we do apologise for the lengthy time its taking to resolve the case.
Regards
Khanyi
Your query is still under investigation.
We will provide you with feedback as soon as we receive feedback from the relevant team, we do apologise for the lengthy time its taking to resolve the case.
Regards
Khanyi
Discovery Bank's reply11 Apr 2023, 11:38
Official
Hi Matthew
Your query is still under investigation.
We will provide you with feedback as soon as we receive feedback from the relevant team, we do apologise for the lengthy time its taking to resolve the case.
Regards
Khanyi
Your query is still under investigation.
We will provide you with feedback as soon as we receive feedback from the relevant team, we do apologise for the lengthy time its taking to resolve the case.
Regards
Khanyi