Don’t bank with Discovery

Not worth it. Have escalated myself to complaints and relevant department and still no response. Been worthless even complaining as being ignored every step of the way. People can say they have seen numerous mails yet absolutely no response.
Even broker tried and all ‘managers ‘ do is give to very people not doing their work so managers are too lazy to deal with complaint themselves.
Nice to be employed and not have to do anything constructive for the business.

Pathetic how escalations goes absolutely nowhere or are they too busy or not interested to assist.

Your Executive Relationship Manager Ayanda was meant to get Adeline the manager in product operations to call me. Nothing since 11:30?
No one has managed to READ and RESPOND to my request. No phone numbers to call directly.

Now I am expected to wait for an email? Do I not warrant a phone call to resolve my issue?

This is an absolute joke how I have been sent from pillar to post and get told to wait for an email?

Request was sent at 11:30 this morning with a message to address. I have heard nothing as yet. Absolutely no follow up by complaints team to see if resolved nor has there been any further contact from anyone at Discovery Bank. So how am I meant to resolve my issue if your escalation, Amanda’s escalation and my attempt has not garnered any response. Escalation means zilch! I am disappointed that the lack of response has not been escalated further as it is so obvious there are teams who are not working. Yet I am told to wait for an email??