1 reviews | Active since Apr 2017

03 Jul 2022, 21:05

Don’t bank with discovery!!!!

I bank with Discovery and have had to phone and request my bank statement THREE TIMES to get it sent to me, something as simple as a statement, come on!! I requested a statement on Wednesday, then Friday today is Sunday and I’m attempting this again!! As to why we can’t download our own CURRENT statement in this age of technology I don’t understand! I have had to hold for so long on each of these calls to get empty promises. I suggest anyone who wants to bank with discovery rather not or you will frustrate yourself!! It’s a good transactional account to have on the side but definitely not reliable enough to bank!!! I’m definitely switching back to fnb. Unacceptable nonsense service!!

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Replies (1)
Discovery Bank
Discovery Bank's reply04 Jul 2022, 10:51
Official
Hi Cindy 

Thanks for reaching out to us. 

I would like to apologise for the service you have from our bankers regarding your statement request. 

Pease could you confirm whether you have received your statement so i can have this matter escalated. 

Regards 
Girshwin