SN
Stevan N
1 reviews | Active since Jan 2022
22 Aug 2023, 09:18
DOES NOT close accounts when requested.
Asked multiple times to close a bank account that is no longer in use for almost a year. it keeps on charging fees monthly. i will not pay these fees and they are just ignoring my request.
I have just opened a account with FNB and will be moving everything over to them.
Helpful (0)
Replies (9)0
Replies (9)
Discovery Bank's replyOfficial
23 Aug 2023, 12:43Hi Stevan
I am very sorry for this.
I had a look into your account closure request, and I see you requested to close your account in February and our account closure team was unable to close your account due to there being a debit balance.
Our account closure team had to close the case due to no funds being received to proceed with the account closure.
Best regards
Nkhensani
I am very sorry for this.
I had a look into your account closure request, and I see you requested to close your account in February and our account closure team was unable to close your account due to there being a debit balance.
Our account closure team had to close the case due to no funds being received to proceed with the account closure.
Best regards
Nkhensani
Best regards,
Discovery Bank's reply23 Aug 2023, 12:43
Official
Hi Stevan
I am very sorry for this.
I had a look into your account closure request, and I see you requested to close your account in February and our account closure team was unable to close your account due to there being a debit balance.
Our account closure team had to close the case due to no funds being received to proceed with the account closure.
Best regards
Nkhensani
I am very sorry for this.
I had a look into your account closure request, and I see you requested to close your account in February and our account closure team was unable to close your account due to there being a debit balance.
Our account closure team had to close the case due to no funds being received to proceed with the account closure.
Best regards
Nkhensani
Best regards,
SN
Stevan N's updateReviewer Update
23 Aug 2023, 13:25And what about my request before that. i did not just ask once. I have requested it when the account was on 0 as-well. This account has been inactive for very long. I have moved over to FNB and will not be making use of discovery ever again. I will also not pay these Ludacris amounts. Write of the outstanding amount and please close all my Accounts.
SN
Stevan N's update23 Aug 2023, 13:25
Reviewer Update
And what about my request before that. i did not just ask once. I have requested it when the account was on 0 as-well. This account has been inactive for very long. I have moved over to FNB and will not be making use of discovery ever again. I will also not pay these Ludacris amounts. Write of the outstanding amount and please close all my Accounts.
Discovery Bank's replyOfficial
30 Aug 2023, 14:27 Good day Stevan.
We only have one account closure request on our end which was 13.02.2023.
Can you kindly advise which form of communication you used when requesting for your account to be closed?
Kind regardsNkhensani
We only have one account closure request on our end which was 13.02.2023.
Can you kindly advise which form of communication you used when requesting for your account to be closed?
Kind regardsNkhensani
Best regards,
Discovery Bank's reply30 Aug 2023, 14:27
Official
Good day Stevan.
We only have one account closure request on our end which was 13.02.2023.
Can you kindly advise which form of communication you used when requesting for your account to be closed?
Kind regardsNkhensani
We only have one account closure request on our end which was 13.02.2023.
Can you kindly advise which form of communication you used when requesting for your account to be closed?
Kind regardsNkhensani
Best regards,
SN
Stevan N's updateReviewer Update
30 Aug 2023, 15:15I phoned in. Like i always do. you will also note all my money has been withdrawn out of my accounts. and and moved everything over to fnb, i do not want anything to do with discovery anymore and just want all my accounts closed please.
SN
Stevan N's update30 Aug 2023, 15:15
Reviewer Update
I phoned in. Like i always do. you will also note all my money has been withdrawn out of my accounts. and and moved everything over to fnb, i do not want anything to do with discovery anymore and just want all my accounts closed please.
Discovery Bank's replyOfficial
07 Sept 2023, 10:58Hi Stevan
I would like to apologize for the delayed response
Can you kindly advise when you requested to close your account so that I can investigate.
Kind regards
Nkhensani
I would like to apologize for the delayed response
Can you kindly advise when you requested to close your account so that I can investigate.
Kind regards
Nkhensani
Best regards,
Discovery Bank's reply07 Sept 2023, 10:58
Official
Hi Stevan
I would like to apologize for the delayed response
Can you kindly advise when you requested to close your account so that I can investigate.
Kind regards
Nkhensani
I would like to apologize for the delayed response
Can you kindly advise when you requested to close your account so that I can investigate.
Kind regards
Nkhensani
Best regards,
SN
Stevan N's updateReviewer Update
07 Sept 2023, 11:50It was telephonically over 10 months ago already. Just close these damn accounts.
SN
Stevan N's update07 Sept 2023, 11:50
Reviewer Update
It was telephonically over 10 months ago already. Just close these damn accounts.
SN
Stevan N's updateReviewer Update
19 Sept 2023, 15:24Once again nothing.........
SN
Stevan N's update19 Sept 2023, 15:24
Reviewer Update
Once again nothing.........
Discovery Bank's replyOfficial
22 Sept 2023, 14:00Hi Stevan
Thank you so much for your patience while I was investigating your query.
I have gone through the records and there was no account closure request before February 2023, which means we will not be able to write-off the debit balance.
I can log a case with our account closure team who will be able to assist with closing your account with us however the settlement balance that will be sent to you will have to be paid.
Kind regards
Nkhensani
Thank you so much for your patience while I was investigating your query.
I have gone through the records and there was no account closure request before February 2023, which means we will not be able to write-off the debit balance.
I can log a case with our account closure team who will be able to assist with closing your account with us however the settlement balance that will be sent to you will have to be paid.
Kind regards
Nkhensani
Best regards,
Discovery Bank's reply22 Sept 2023, 14:00
Official
Hi Stevan
Thank you so much for your patience while I was investigating your query.
I have gone through the records and there was no account closure request before February 2023, which means we will not be able to write-off the debit balance.
I can log a case with our account closure team who will be able to assist with closing your account with us however the settlement balance that will be sent to you will have to be paid.
Kind regards
Nkhensani
Thank you so much for your patience while I was investigating your query.
I have gone through the records and there was no account closure request before February 2023, which means we will not be able to write-off the debit balance.
I can log a case with our account closure team who will be able to assist with closing your account with us however the settlement balance that will be sent to you will have to be paid.
Kind regards
Nkhensani
Best regards,
SN
Stevan N's updateReviewer Update
23 Nov 2023, 12:37Good day,
Please note i did report this to the ombudsman for banking service's.
Please note i did report this to the ombudsman for banking service's.
SN
Stevan N's update23 Nov 2023, 12:37
Reviewer Update
Good day,
Please note i did report this to the ombudsman for banking service's.
Please note i did report this to the ombudsman for banking service's.