JJvR
JJ Janse van Rensburg
1 reviews | Active since Sept 2016
13 Jun 2022, 12:15
Does Discovery banking have a call center still?
Call Center is not servicing customers effectively.
I have logged three calls today.
1. 7min30s on the air - no operator answered. 2. 5m40s on the air - no operator answered. 3. 5m30s on the air - no operator answered.
I have to call in to settle a dispute with Discovery, with them not being able to allocate international funds transfer from a Third party to my account.
***
Not acceptable. During this process I have lost money due to exchange and recurring fees as transfers fail. Then when I need to call them to resolve the matter no one answers the phone for over 20mins.
Really unimpressed.
Helpful (0)
Replies (1)0
Replies (1)Discovery Bank's replyOfficial
13 Jun 2022, 12:40Hi JJ
I'm sorry to hear that.
I'll have a look at your account regarding your dispute to find out what's happening.
Regards
AJ
I'm sorry to hear that.
I'll have a look at your account regarding your dispute to find out what's happening.
Regards
AJ
Discovery Bank's reply13 Jun 2022, 12:40
Official
Hi JJ
I'm sorry to hear that.
I'll have a look at your account regarding your dispute to find out what's happening.
Regards
AJ
I'm sorry to hear that.
I'll have a look at your account regarding your dispute to find out what's happening.
Regards
AJ
