Do you want my business or not?

<p>Attracted by all of the great perks the D card offers, I decided to apply for a card back at the end of May. Their requirements are to either be a citizen, or have a valid work permit, and I am in the latter category. Entered my details, which of course, rejected. Called their call centre, and they said "No problem - just go into any FNB branch with your documents and they can help you". So I head into an FNB branch and guess what? They know nothing about it - you have to speak to Discovery call centre. So I sat at the FNB tellers desk, tieing up her phone for 20 minutes, doing something I could have done on my first call.</p> <p> </p> <p>An email a few days later tells me my card has been approved and will be disptached shortly - Great! Then a few days later another email asking me for more information (payslips etc). Several phone calls ensue and it turns out they approved me for a blue card, when I had asked for a gold card. More phone calls ensue and finally I get an email asking me for further credit info, which i then provide. We're now four weeks after I had initially tried to apply. Next I get an email that there is a system problem, they are working to resolve the issue and will be in touch shortly. No contact.</p> <p> </p> <p>I then proceed to call them almost every day for two weeks to find out what's going on - I get told it is being escalated again and again, so many times it must almost be on the CEO's desk by now. Still no answer and the blame is put squarely on FNB. More phone calls and broken promises to call back, finally get the name of a manager to deal who promises a call back every day. I got one. Now three weeks after the 'system issues' (which is of course FNB's fault) no calls and no card.</p> <p> </p> <p>I'm standing here wanting to do business with Discovery - effectively saying 'Take my Money' and they apparently don't want it??</p>