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Bailey B
1 reviews | Active since Apr 2020
26 Mar 2021, 09:37
Do not use discovery Bank. Cannot support their own application and don't actually help customers
I signed up with discovery Bank in December and three out of three months I have not been able to make payments at the end of the month. To top it all off I cannot get onto their banking app. After phoning into the bank their answer was becuase I use a Hauwei device I cannot bank as the app does not open. I cannot understand how a bank that prides themselves on being a app only bank cannot actually support one of the top smart phone devices. Absolutely shocking. After getting the issue escalated they still haven't contacted me even though they sent me an sms saying they would contact me within 48 hours. Do not use Discovery Bank. They cannot support their client base
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Discovery Bank's replyOfficial
08 Apr 2021, 14:45Hi Bailey
Kindly accept my apologies for the delayed response.
I have investigated your issue above and confirm the following; As you are using the latest Huawei device which is not running on the standard Google operating system, you will not be able to download the Discovery Bank App.
We are in the process of setting up an account with the Huawei APP Store. This process will take a while longer as it involves, the Discovery legal team, registering on the Huawei App store, getting an approved License from Huawei, doing a special build for Huawei operating system, running a regression on the App, getting approval for a release and making sure all is in order before making it available to the public.
I am sorry for any inconveniences caused to you.
Should you have any other android or IOS device. you can always use these devices as a secondary means to access your Discovery Bank account.
Shoud you require any further assistance, please do not hesitate to contact us. We will more happy to help.
Kind Regards
Girshwin
Kindly accept my apologies for the delayed response.
I have investigated your issue above and confirm the following; As you are using the latest Huawei device which is not running on the standard Google operating system, you will not be able to download the Discovery Bank App.
We are in the process of setting up an account with the Huawei APP Store. This process will take a while longer as it involves, the Discovery legal team, registering on the Huawei App store, getting an approved License from Huawei, doing a special build for Huawei operating system, running a regression on the App, getting approval for a release and making sure all is in order before making it available to the public.
I am sorry for any inconveniences caused to you.
Should you have any other android or IOS device. you can always use these devices as a secondary means to access your Discovery Bank account.
Shoud you require any further assistance, please do not hesitate to contact us. We will more happy to help.
Kind Regards
Girshwin
Discovery Bank's reply08 Apr 2021, 14:45
Official
Hi Bailey
Kindly accept my apologies for the delayed response.
I have investigated your issue above and confirm the following; As you are using the latest Huawei device which is not running on the standard Google operating system, you will not be able to download the Discovery Bank App.
We are in the process of setting up an account with the Huawei APP Store. This process will take a while longer as it involves, the Discovery legal team, registering on the Huawei App store, getting an approved License from Huawei, doing a special build for Huawei operating system, running a regression on the App, getting approval for a release and making sure all is in order before making it available to the public.
I am sorry for any inconveniences caused to you.
Should you have any other android or IOS device. you can always use these devices as a secondary means to access your Discovery Bank account.
Shoud you require any further assistance, please do not hesitate to contact us. We will more happy to help.
Kind Regards
Girshwin
Kindly accept my apologies for the delayed response.
I have investigated your issue above and confirm the following; As you are using the latest Huawei device which is not running on the standard Google operating system, you will not be able to download the Discovery Bank App.
We are in the process of setting up an account with the Huawei APP Store. This process will take a while longer as it involves, the Discovery legal team, registering on the Huawei App store, getting an approved License from Huawei, doing a special build for Huawei operating system, running a regression on the App, getting approval for a release and making sure all is in order before making it available to the public.
I am sorry for any inconveniences caused to you.
Should you have any other android or IOS device. you can always use these devices as a secondary means to access your Discovery Bank account.
Shoud you require any further assistance, please do not hesitate to contact us. We will more happy to help.
Kind Regards
Girshwin