DO NOT USE DISCOVERY BANK

I have been a client of the bank since it first started. Like everything Discovery tries to do,they gamify it to the point of confusion. I received a call from one of their agents,suggesting that I "upgrade" my account to include the banking suite,which supposedly I did not have. It would cost me an additional R145 per month, however,i was supposed to get huge benefits from it..including...increasing discount on international flights to 32% from 17.5%, AND an improvement in the interest rate charged on my balance owing on my credit card...well low and behold after adding the banking suite..the interest rate charged actually increased by 2.55% and the flight discount stayed the same. When I called to complain about this, I was told repeatedly (i have called six times already) that 1)they can't do anything about the interest rate 2)they would let me hear the call recording 3)someone form their executive would call me to discuss this Of course,none of this has happened,no one has called me back, the interest rate still is higher,and I havent received the call recording....I have told them each time I am going to the banking ombudsman to resolve this,but sadly I cannot do this without the recording..no doubt why they won;t send it to me... Beware if you are a client of theirs..DO NOT change the type of account you have,as it will elad to a review of your credit terms,they do not tell you this on the call, which is in itself ******* to not do....if you arent a client yet,find another financial institution to go to,as Discovery are dishonest and unhelpful.