EC
Elton C

1 reviews | Active since May 2011

29 May 2025, 09:24

Do NOT open an account with this bank!

I've been trying to close my credit card with this bank for what feels like 2 years now. I dont know what to do anymore. They just won't listen no matter how many times I talk to them on the phone (ive lost count of all the calls). They keep the account open (even when they tell me its logged for closure) and charge me service fees every month. I'm so sick of their emails and smses informing me the account is in arrears without me even using it (accumilation of service fees). I pay all the service fees to bring the acount to zero, attempt to close it again and still they keep it open. Once you open an account with this bank, you may as well accept that you will be paying service fees for life. 1 star rating is way too generous. I am reaching the point of just refusing to pay. Close my account ffs! I don't want it! This bank is either ******** or downright ***********! If someone smart at Discovery Bank sees this review, please note that I will pay your service fees one more time and attempt to close it again. If you do not close it, I will not make another payment. If your legal team comes after me, bring it! I have enough proof that you just won't do what I am asking you to do.

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Replies (2)
Discovery Bank
Discovery Bank's reply29 May 2025, 09:31
Official
Hi Elton,

This is concerning to hear, please allow us to investigate this for you and see how we may help you.

Kind regards
Tyrone
Discovery Bank
Discovery Bank's reply03 Jun 2025, 11:59
Official
Hi Elton,

We will log the account closure for you, please do just wait to receive the email communication before making any payments regarding service fees as the email will have the final amount that should be paid.

Kind regards
Tyrone