CM
Clive M

1 reviews | Active since Jul 2020

03 Jul 2024, 10:58

DO NOT OPEN A DISCOVERY BANK ACCOUNT YOU WILL REGRET IT !!!

I AM SO DISAPPOINTED ACTUALLY IM ANGRY WITH DISCOVERY BANK. I OPENED A DISOVERY BANK AROUND 2021 AND USED IT OCCASIONALLY UNTIL I DECIDED I NO LONGER NEEDED IT. I SENT A REQUEST FOR THE ACCOUNT TO BE CLOSED HOWEVER I WAS INFORMED THAT I NEED TO PAY FOR THE BANK FEES WHICH ARE AT +-R8000 CURRENTLY AND WHEN I QUERIED THIS THE AGENT I SPOKE TO WAS VERY RUDE AND ARROGANT AND DID NOT OFFER A SOULTION FROM THEIR SIDE OTHER THAN I MUST PAY FOR THESE BANK CHARGES. HOW CAN I PAY FOR BANK CHARGES WHEN IM NO LONGER USING THE ACCOUNT , THAT IS RIDICULOUS IF YOU ASK ME. IF THIS IS NO SORTED OUT I AM LODGING A COMPLAINT WITH THE BANK OMBUDSMAN TO LOOK INTO THIS DAY LIGHT *******.

0
Replies (2)
Discovery Bank
Discovery Bank's reply05 Jul 2024, 09:34
Official
Hi Clive,

I apologize for your recent experience with us. This is not the level of service we strive to provide to our clients.

Please note that as per our terms and conditions, you are liable for the monthly account fees if the account is still open. If the account is no longer in use and you wish to close the account it is advisable that you contact us to close the account.

https://www.discovery.co.za/bank/terms-and-conditions

Regards
Jabulile
CM
Clive M's update08 Jul 2024, 09:33
Reviewer Update
Good day

The account is no longer in use and you may check the statements.

Yes you may proceed with the closure and also close the vitality account i no longer need it.