Do not move over to Discovery Bank - they are not capable of dealing with banking

I send an email requesting for my banking services to be cancelled on 25/8 another follow up was send 27/8 as i had no call back. I even called to be told that someone will call me as it has to be dealt with by a specific department. Then i receive an automated email on 31/8 to say my email was received? I have even logged a query on facebook, send numerous direct messages and still no action, i just keep getting apology messages! So i called your call centre again 2/9 spoke to Sandiswa who promised me a call back by COB and another failed promise - no call back. It is now 12:40 on 3/9 and my banking services has still mot been cancelled and ALL your communication means nothing as my request is not actioned. So in terms of FAIS are you Discovery doing what you are licensed to do? Maybe it is time for the not only the banking ombudsman but also the FAIS ombuds to get notified. You delayed this process intentionally to just be able to charge me another month of your high bank charges and i can do nothing about it! SO DISAPPOINTING considering i moved from FNB not knowing i had an option to stay with the best bank. You need to learn from them