DO NOT MIGRATE! WAIT UNTIL YOU DON'T SEE ONE STAR RATINGS ON HELLO PETER

Do not migrate Discovery (FNB) Cardto Discovery Bank. Do not expect even the most basic of functionality you enjoyed with Discovery (FNB) Card to be present at Discovery Bank. The only means of contacting Discovery Bank is via a call centre - holding times vary from 15mins to 46mins before you can get to speak with someone. You cannot contact them via email nor is there any chat facility via the app or WhatsApp. Banking App does not allow one to setup nor change collection dates nor the ability to define the monthly statement is collected, i.e. minimum due, fixed amount , or total balance. One is unable to download transactions in CSV format (nor PDF) on daily basis or weekly for that matter to integrate with or import to money management or accounting programs. The only way this is possible is to call the centre and ask someone in development to email you something which is fairly prohibitive given the long call wait times. Apparently they are still busy developing this basic statement functionality that comes as standard with all the other banks including the new digital banks. You cannot change the way the bank sends transaction alerts. You cannot receive confirmation of proof of bank account. Be warned that any supplementary cards on Discovery (FNB) Card are automatically terminated as soon as you activate your new Discovery Bank Card - oh how I regret clicking that button to activate. Notwithstanding supplementary card holders following the Discovery Bank invite links to the new app - even if completed the same day, ignore the message of Discovery saying that you can continue to use your card as per normal until you active your new Discovery Bank card - that is not true -once primary account holder activates all other cards are cancelled with declined transactions. And if the courier takes there time you could be in for a long wait. I regret migrating. I wish one was able to view the app first to see its functionality. I wish I had checked Hello Peter first. Discovery Bank is supposed to make life healthier, easier - instead just the opposite and this is only week one and I am dreading what is yet to come. Like all things technology, one should allow new software 6 to 12 months to iron out all the bugs - or in this case achieve basic functionality that one enjoyed before or at least same service level from banks like Investec, RMB, FNB, Capitec!!