Do not join Discovery Bank

I have been an avid supporter of Discovery and their whole ecosystem of offerings over the last 12 years. I've jumped through all the hoops, and accepted all the challenges, reaching diamond status on all platforms. I state this because I am really "into" Discovery. So, when the bank launched I knew it was a perfect fit for me because I stood to gain in so many areas of their offering.

However, I urge all persons thinking about migrating/moving to the bank to reconsider: 1. Although I don't perform any cash transactions on my credit card account and the outstanding balance is paid (via their own debit order), I have been charged interest on my credit card. Although they have acknowledged an issue on their side, I still have not been repaid. In the meantime, I am out of pocket due to an issue on the bank's side. 2. I have received none of the cashback rewards by Discovery Bank (the boost you receive via the bank is paid separately from the Vitality rewards), amounting to hundreds of rands on HealthyGear and HealthyFood. 3. They stopped providing all email support (auto-rejecting all incoming mails).

Please, do not join the bank, at least not until the banking platform is stable. They overpromise and underdeliver, and I am really disappointed that I was an early adopter.