Do not join Discovery Bank

Every single month I get charged interest on an account which is fully paid, and on time, by a debit order from Discovery Bank. They admitted after it happened the first time that it was a glitch in the system and would fix it. After a couple of months and lots of fighting, the charges were credited. However, it still happens every month. And every month I have to fight and complain to get it back. Sometimes it works, but others it doesn't. But every month the charges reappear. Not just the current month, but several other entries going back months (obviously, as the system recalculates). This means that I have to contact Discovery EVERY month after doing a recalculation. The person I'm dealing with, Jaco Thompson at Discovery, is no help at all either. In the beginning, he actually responded, but now there is just radio silence. And I can't get to anyone more senior either, because you only speak to people in a call centre.

I reported them to the Ombudsman and after Discovery paid back the first three months, the Ombudsman closed the case, believing it was resolved. But then the charges started again.