DB
DeWet B
1 reviews | Active since Mar 2020
08 Apr 2021, 10:15
Do NOT fall for the iPhone benefit with Discovery Bank
The iPhone benefit is as close to a **** as you will ever get. They entice you by showing you what you "expect to pay" without being upfront on how much needs to happen for this amount to actually be correct. All the conditions are cleverly hidden away and you have to make a real effort to get to them. It might work for some but I am sure they catch out 90% of us.
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Replies (2)
Discovery Bank's replyOfficial
08 Apr 2021, 13:58Hi DeWet
Thank you for bringing your concerns to my attention.
All terms and conditions regarding the iPhone benefit can be found on our Discovery website and the link below.
https://www.discovery.co.za/site/binaries/content/documents/managedcontent/discoverycoza/assets/vitality/benefit-guides/iphone-benefit-guide.pdf/iphone-benefit-guide.pdf/contentdelivery%3Abinary
As you would see from the link, you would need to achieve all 3 vitality active goals for drive, health, and bank over a four week period to receive a 100% cashback. This is provided you have taken the phone linked to your account.
If you have not taken the recommended device, but rather opted for a different device, the 100% cashback will not be applicable.
Please remember that when activating the iPhone benefit, the full amount for the iPhone will be deducted from your available balance, and will be placed into a budget account for the term you have selected the iPhone benefit to be funded.
Should you choose to deactivate the benefit you could be charged an "out of box" fee by the iStore upon return of the iPhone.
If you like further information regarding the iPhone benefit, please do not hesitate to contact us
Regards
Girshwin
Thank you for bringing your concerns to my attention.
All terms and conditions regarding the iPhone benefit can be found on our Discovery website and the link below.
https://www.discovery.co.za/site/binaries/content/documents/managedcontent/discoverycoza/assets/vitality/benefit-guides/iphone-benefit-guide.pdf/iphone-benefit-guide.pdf/contentdelivery%3Abinary
As you would see from the link, you would need to achieve all 3 vitality active goals for drive, health, and bank over a four week period to receive a 100% cashback. This is provided you have taken the phone linked to your account.
If you have not taken the recommended device, but rather opted for a different device, the 100% cashback will not be applicable.
Please remember that when activating the iPhone benefit, the full amount for the iPhone will be deducted from your available balance, and will be placed into a budget account for the term you have selected the iPhone benefit to be funded.
Should you choose to deactivate the benefit you could be charged an "out of box" fee by the iStore upon return of the iPhone.
If you like further information regarding the iPhone benefit, please do not hesitate to contact us
Regards
Girshwin
Discovery Bank's reply08 Apr 2021, 13:58
Official
Hi DeWet
Thank you for bringing your concerns to my attention.
All terms and conditions regarding the iPhone benefit can be found on our Discovery website and the link below.
https://www.discovery.co.za/site/binaries/content/documents/managedcontent/discoverycoza/assets/vitality/benefit-guides/iphone-benefit-guide.pdf/iphone-benefit-guide.pdf/contentdelivery%3Abinary
As you would see from the link, you would need to achieve all 3 vitality active goals for drive, health, and bank over a four week period to receive a 100% cashback. This is provided you have taken the phone linked to your account.
If you have not taken the recommended device, but rather opted for a different device, the 100% cashback will not be applicable.
Please remember that when activating the iPhone benefit, the full amount for the iPhone will be deducted from your available balance, and will be placed into a budget account for the term you have selected the iPhone benefit to be funded.
Should you choose to deactivate the benefit you could be charged an "out of box" fee by the iStore upon return of the iPhone.
If you like further information regarding the iPhone benefit, please do not hesitate to contact us
Regards
Girshwin
Thank you for bringing your concerns to my attention.
All terms and conditions regarding the iPhone benefit can be found on our Discovery website and the link below.
https://www.discovery.co.za/site/binaries/content/documents/managedcontent/discoverycoza/assets/vitality/benefit-guides/iphone-benefit-guide.pdf/iphone-benefit-guide.pdf/contentdelivery%3Abinary
As you would see from the link, you would need to achieve all 3 vitality active goals for drive, health, and bank over a four week period to receive a 100% cashback. This is provided you have taken the phone linked to your account.
If you have not taken the recommended device, but rather opted for a different device, the 100% cashback will not be applicable.
Please remember that when activating the iPhone benefit, the full amount for the iPhone will be deducted from your available balance, and will be placed into a budget account for the term you have selected the iPhone benefit to be funded.
Should you choose to deactivate the benefit you could be charged an "out of box" fee by the iStore upon return of the iPhone.
If you like further information regarding the iPhone benefit, please do not hesitate to contact us
Regards
Girshwin
DB
DeWet B's updateReviewer Update
08 Apr 2021, 14:08You can in retrospect quote me any comment you like trying to justify a selling method that is clearly there to lure people into this trick. Yes in retrospect you do publish these hidden regulations, but these are not clear to the consumer when the "proposed fee" is quoted on your App. It is clearly a method to mislead any prospective clients, and I can see in other forums that this is not the 1st time this has happened. This false advertising should actually be presented to the proper authorities if this has not been done in the past.
DB
DeWet B's update08 Apr 2021, 14:08
Reviewer Update
You can in retrospect quote me any comment you like trying to justify a selling method that is clearly there to lure people into this trick. Yes in retrospect you do publish these hidden regulations, but these are not clear to the consumer when the "proposed fee" is quoted on your App. It is clearly a method to mislead any prospective clients, and I can see in other forums that this is not the 1st time this has happened. This false advertising should actually be presented to the proper authorities if this has not been done in the past.