NB
Nadine B

1 reviews | Active since Aug 2020

13 Jul 2023, 07:11

Do not bank with discovery

Honestly 1 star is even too much for this situation. I transferred money into a wrong account 3 weeks ago. Literally the same day I went in to query this and nothing has happened it’s almost a month later. The money was my salary, my entire salary into another account. I’ve been struggling, having to work from home because I don’t hVe money for petrol, I couldn’t even pay my helper who’s now not coming to work, I’ve borrowed money from people who are not fighting for their money back. You guys do not prioritize your clients. I was told it would take 10 working days, then after the 10 days I was told 72hrs? It’s a week later now adding up to 4 weeks without my money and still nothing? Please. The service is pathetic.

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Replies (1)
Discovery Bank
Discovery Bank's reply14 Jul 2023, 06:48
Official
Hi Nadine

Thank you for your feedback, and  apologies for the past experience that you had with us.

A missing payment case was logged from our side, according to the notes left on the case we have been awaiting external feedback the externally. I have re-escalated this matter and will provide you with feedback as soon I receive feedback. 

Best regards,
Mpho