lM
layla M
1 reviews | Active since Jul 2016
09 Sept 2019, 10:14
Do not bank here
Do not, I urge you do not bank with Discovery. I am waiting for over a month now to cancel my account. This is thievery as I keep getting billed for an account I do not want. I do not want to bank with these people after running around trying to find information as there is no information regarding fees. Initially I was told I was getting a cheque and credit card only to find out I am now paying double for just a credit card. Then they tell me sorry we can not upgrade you only to find out they can. I want my account cancelled immediately. I have emailed and called and 48 hours has elapsed 10 days ago but they keep adding another 48 hours. This is not a bank you want to bank with. Can you trust a bank like this with your hard earn money.
Helpful (0)
Replies (12)0
Replies (12)
Discovery Bank's replyOfficial
10 Sept 2019, 14:56Good Day Layla
Thank you for bringing your concerns to our attention.
The closure of your Discovery Bank card has been escalated with the relevant department.
Feedback will be provided as soon as received.
Please accept our apologies for the inconvenience caused to you in this regard.
Kind regards
Discovery Bank's reply10 Sept 2019, 14:56
Official
Good Day Layla
Thank you for bringing your concerns to our attention.
The closure of your Discovery Bank card has been escalated with the relevant department.
Feedback will be provided as soon as received.
Please accept our apologies for the inconvenience caused to you in this regard.
Kind regards
lM
layla M's updateReviewer Update
13 Sept 2019, 08:45Thank you I cannot believe I need to run around and move money from Discovery Credit to Discovery Bank. Is this the same company. Wow can't believe I am being billed for not using this account after begging to have it closed. I have had better service from Telkom and Home affairs.
Never again
Never again
lM
layla M's update13 Sept 2019, 08:45
Reviewer Update
Thank you I cannot believe I need to run around and move money from Discovery Credit to Discovery Bank. Is this the same company. Wow can't believe I am being billed for not using this account after begging to have it closed. I have had better service from Telkom and Home affairs.
Never again
Never again
lM
layla M's updateReviewer Update
08 Oct 2019, 17:20I just got billed for service fees. Come on fix this. I refuse to pay I cancelled
lM
layla M's update08 Oct 2019, 17:20
Reviewer Update
I just got billed for service fees. Come on fix this. I refuse to pay I cancelled
lM
layla M's updateReviewer Update
09 Oct 2019, 10:35I still see the old account on FNB. It shows I am being billed
Please fix this. I am not paying for a service I do not want.
Please fix this. I am not paying for a service I do not want.
lM
layla M's update09 Oct 2019, 10:35
Reviewer Update
I still see the old account on FNB. It shows I am being billed
Please fix this. I am not paying for a service I do not want.
Please fix this. I am not paying for a service I do not want.
Discovery Bank's replyOfficial
09 Oct 2019, 10:56Good day Layla
The instruction that we received from you was to close your Discovery Bank account.
To close your Discovery Credit, please complete the form that was sent to this morning via email.
Kind regards
The instruction that we received from you was to close your Discovery Bank account.
To close your Discovery Credit, please complete the form that was sent to this morning via email.
Kind regards
Discovery Bank's reply09 Oct 2019, 10:56
Official
Good day Layla
The instruction that we received from you was to close your Discovery Bank account.
To close your Discovery Credit, please complete the form that was sent to this morning via email.
Kind regards
The instruction that we received from you was to close your Discovery Bank account.
To close your Discovery Credit, please complete the form that was sent to this morning via email.
Kind regards
lM
layla M's updateReviewer Update
09 Oct 2019, 11:07I was told everything would be closed. This process has taken months. I will send through the form that was sent 10 minutes ago
lM
layla M's update09 Oct 2019, 11:07
Reviewer Update
I was told everything would be closed. This process has taken months. I will send through the form that was sent 10 minutes ago
lM
layla M's updateReviewer Update
09 Oct 2019, 11:09Please refer to the many many many emails and phone calls. I have been billed for 2 account neither of which is wanted or in use
lM
layla M's update09 Oct 2019, 11:09
Reviewer Update
Please refer to the many many many emails and phone calls. I have been billed for 2 account neither of which is wanted or in use
lM
layla M's updateReviewer Update
14 Oct 2019, 07:35Please advise if this account is closed now . Ref no *** . This is urgent
lM
layla M's update14 Oct 2019, 07:35
Reviewer Update
Please advise if this account is closed now . Ref no *** . This is urgent
lM
layla M's updateReviewer Update
15 Oct 2019, 10:49Again no response. Appalling service
lM
layla M's update15 Oct 2019, 10:49
Reviewer Update
Again no response. Appalling service
lM
layla M's updateReviewer Update
15 Oct 2019, 12:28Please note I when I moved to the bank I was told this account will be closed within 2 months (this was in April). When I cancelled the 'new Bank' I asked if this account will be closed. So the fact that this account is open is due to negligence on your side, or your call centre not knowing whats going on. I was even billed R12 to move money from the old Discovery credit card to the 'new Bank'. The reason I refuse to bank with you is no one answers at the call centre. No one can tell me what the bank chargers are. And I keep reading about all the issues you are having in the news. Do I really want to deal with all of this. Do I want my hard earn money in this bank that seems to be running so smoothly you are on hold for an hour!!!!!!!! Thank you not again.
lM
layla M's update15 Oct 2019, 12:28
Reviewer Update
Please note I when I moved to the bank I was told this account will be closed within 2 months (this was in April). When I cancelled the 'new Bank' I asked if this account will be closed. So the fact that this account is open is due to negligence on your side, or your call centre not knowing whats going on. I was even billed R12 to move money from the old Discovery credit card to the 'new Bank'. The reason I refuse to bank with you is no one answers at the call centre. No one can tell me what the bank chargers are. And I keep reading about all the issues you are having in the news. Do I really want to deal with all of this. Do I want my hard earn money in this bank that seems to be running so smoothly you are on hold for an hour!!!!!!!! Thank you not again.
lM
layla M's updateReviewer Update
07 Nov 2019, 15:34I want a letter confirming this account is closed and I owe you nothing. I’ll be contacting the ombudsman if you don’t. I’m still being billed for this account. What the he’ll is going on
lM
layla M's update07 Nov 2019, 15:34
Reviewer Update
I want a letter confirming this account is closed and I owe you nothing. I’ll be contacting the ombudsman if you don’t. I’m still being billed for this account. What the he’ll is going on
lM
layla M's updateReviewer Update
23 Apr 2020, 09:34Discovery Bank. I have been logging calls looking for missing miles that have moved from Vitality to the bank and are now lost. find them I want them back now
lM
layla M's update23 Apr 2020, 09:34
Reviewer Update
Discovery Bank. I have been logging calls looking for missing miles that have moved from Vitality to the bank and are now lost. find them I want them back now