KP
Kim P
1 reviews | Active since Jan 2020
11 Mar 2026, 10:41
Dissatisfied customer Discovery bank
Dissatisfied with the ***** department at discovery. Reported a ***** 8th Feb 2026. They have declined my case for reasons that make no sense. Have to follow up constantly. Have requested the outcome letter twice today's nothing. They informed me I need to take this to the Ombudsman's , which I can only do with the outcome letter. If I could give a zero rating I would.
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Replies (1)
Discovery Bank's replyOfficial
11 Mar 2026, 10:51Hi Kim,
I'm sorry for sorry for the frustration and inconvenience you’ve experienced with your case.
Thank you for bringing this to our attention. I’ve escalated your case to our ***** team for urgent review so we can get this resolved as quickly as possible. I will also be logging a formal complaint on your behalf, ensuring your concerns are properly investigated and handled.
You shouldn’t have to follow up repeatedly or struggle to get your outcome letter. I’ll make sure this is prioritized and that you receive clear feedback as soon as possible.
Thank you for your patience, and again, my sincere apologies for the experience you’ve had so far.
Kind regards,
Marusha
I'm sorry for sorry for the frustration and inconvenience you’ve experienced with your case.
Thank you for bringing this to our attention. I’ve escalated your case to our ***** team for urgent review so we can get this resolved as quickly as possible. I will also be logging a formal complaint on your behalf, ensuring your concerns are properly investigated and handled.
You shouldn’t have to follow up repeatedly or struggle to get your outcome letter. I’ll make sure this is prioritized and that you receive clear feedback as soon as possible.
Thank you for your patience, and again, my sincere apologies for the experience you’ve had so far.
Kind regards,
Marusha
Discovery Bank's reply11 Mar 2026, 10:51
Official
Hi Kim,
I'm sorry for sorry for the frustration and inconvenience you’ve experienced with your case.
Thank you for bringing this to our attention. I’ve escalated your case to our ***** team for urgent review so we can get this resolved as quickly as possible. I will also be logging a formal complaint on your behalf, ensuring your concerns are properly investigated and handled.
You shouldn’t have to follow up repeatedly or struggle to get your outcome letter. I’ll make sure this is prioritized and that you receive clear feedback as soon as possible.
Thank you for your patience, and again, my sincere apologies for the experience you’ve had so far.
Kind regards,
Marusha
I'm sorry for sorry for the frustration and inconvenience you’ve experienced with your case.
Thank you for bringing this to our attention. I’ve escalated your case to our ***** team for urgent review so we can get this resolved as quickly as possible. I will also be logging a formal complaint on your behalf, ensuring your concerns are properly investigated and handled.
You shouldn’t have to follow up repeatedly or struggle to get your outcome letter. I’ll make sure this is prioritized and that you receive clear feedback as soon as possible.
Thank you for your patience, and again, my sincere apologies for the experience you’ve had so far.
Kind regards,
Marusha