Dissapointing interactions with Discovery bank

I am really disappointed in my latest interactions with Discovery Bank. There was ***** on my credit card which they were very quick to pick up after the third transaction in 3 minutes however the service after have left a lot to be desired. The ***** took place on Friday after which I was asked to complete their dispute form. The consultant confirmed it to be a very straight forward process and a 24 hours turnaround time for the process to be completed. This was quite the opposite I have experienced to date. I then struggled to send the completed form as I received bounced emails of the mailbox being full.

On Monday I eventually contacted the bank and the consultant confirmed that the mailbox was full. She requested that I send her the form directly which will be sent to the investigators. I phoned on Wednesday with another consultant promising the investigator to contact me. With no call I again phoned on Friday. The consultant requested I go to the police station to the report the crime and that turnaround is actually 72 hours (this was already passed 72 hours). This just became ridiculous as I was never asked this before. I phoned on Monday at 16;08 and was advised that I should call back as the department had already left. Today Tuesday I phone and another consultant advises that he will escalate the matter to the investigator. He was unable to confirm that on the system there was an escalation before. Non the less I am still waiting and it is again after hours so no call today.

I have no idea what is going on. There has been no communication from Discovery bank. If I don't contact them I don't hear anything.

I am happy to say that I am glad I have not moved all of my accounts to Discovery bank and that after this experience I will not do business with them again. It's a pity because I think they have a good thing going with Vitality Money but rewards is not all that is required of a bank. Service is key!