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Grant N

1 reviews | Active since Oct 2020

05 Dec 2021, 19:41

Dissapointed by Discovery Bank a bank that induces defamation!!!!

It has been 1 year and 2 months since my bank account has been frozen with discovery bank for alleged *****. My identity was ****** last year and I was arrested for purchases not made by me. I had to plead guilty to the charges October 2020 to date I have not been able too get my accounts opened. I have sent emails I am told I have too send them the case file and advise that I plead guilty etc etc etc. Take note they keep taking bank charges off. I have not been able too use any of the funds in my bank account for anything they refuse to assist. If this is not sorted I will be seeing my attorney for retribution in the form of a civil case against them take note of the case law against banks. Note I do not have the necessary documentation to get prove I plead guilty that is up to the state not myself. This is terrible service from a bank that prides itself on customer service to be told by a bank they refuse to assist speaks volumes and henceforth I have advised my friends family and by extension colleagues not to use Discovery and any of their services they provide and trust me I know a lot of people.

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Replies (8)
Discovery Bank
Discovery Bank's reply06 Dec 2021, 09:59
Official
Hi, Grant

We sincerely apologies for your recent experience with Discovery Bank, and we hope you can grant us a better experience. Our ***** team can look into this matter and investigate further and provide you with feedback. Please contact our ***** directly on ***.

Regards,
Lebohang
GN
Grant N's update06 Dec 2021, 11:14
Reviewer Update
Good day. This is the problem I have and they refuse to assist telling me I must refund someone whom I don’t know and with what account when you guys have locked my banking services.
Discovery Bank
Discovery Bank's reply06 Dec 2021, 11:22
Official
Hi, Grant

We have escalated your matter to our ***** team manager for urgent assistance.

Regards,
Lebohang
GN
Grant N's update06 Dec 2021, 12:48
Reviewer Update
I have spoken to many managers at the ***** team one moment I must give a affidavit so they can unlock my account I did that I sent it June 2020 then I was given different stories and to this day it has not been resolved. Why do I need to supply them with a charge sheet from the State when I don’t have that nor can my attorney supply that.
Discovery Bank
Discovery Bank's reply07 Dec 2021, 10:38
Official
Hi, Grant

Please accept our apologies for the delay in response. Due to the sensitivity of your query we are unable to provide feedback on this platform. We have escalated with matter to our ***** team for assistance and feedback will be provided directly you.

Regards,
Lebohang
GN
Grant N's update08 Dec 2021, 14:05
Reviewer Update
No contact has been made to me. I am approaching my attorney to bring an application to court about this as I have been lenient enough regarding this. I refer you to note the case law and precedents that are available in order to pursue legal action against yourselves. I also have the screen recording and call recordings of what your bankers have said to me as well as the original affidavit sent to your bank which was requested.
Discovery Bank
Discovery Bank's reply08 Dec 2021, 16:38
Official
Hi, Grant

We acknowledge your query and due to the sensitivity of your query we are unable to provide feedback on this platform this matter has been escalated to our ***** team to get assistance. You can still contact us directly on *** for assistance.

Regards,
Lebohang
GN
Grant N's update14 Dec 2021, 09:58
Reviewer Update
Once again it’s been a week and I you guys have yet to contact me about a solution to this problem. Baring in mind I’ve done what I’ve been told to do and that is still a issue. Please kindly advise what the steps are to take this further as I am sick and tired of having to constantly ask for answers when you as a bank need to update your clients.