NT
Natalie Toft-Nielsen
1 reviews | Active since Jun 2020
17 Sept 2021, 09:34
Disovery is NOT pleasant to discover!!!
I fell behind on payments circa change of guard from 2019/2020 or thereabouts. Jut before lockdown I panicked and tried to reach them to resolve. My bank also closed my bank account at some point so I was not able to pay them as a beneficiary anymore as I was at least willing to try make some payments even though I was in so much trouble with money/unemployment etc and its only gotten worse. I was attempted to be sued for the gazillionth time, not my fault, I was also evicted under hard lockdown and lost a substantial amount of my possessions (not worth much but everything to me but it was my home and my son's to visit. NOBODY actually cares as long as they get the funds they are claiming EVEN if they state otherwise and that happened with STD too and none of it was my fault. I tried since then via branches/store/email and every possible means a human could try to make some kind of contact and payment to no avail. Now I am being harrased 24/7/365 and hounded for the money. Worse, they say it is my fault that they have never bothered to respond and also that they are no longer IRL business so I cannot pay at FNB. i can assure you I tried that too, many times. I have explained and made a tentative sarrangement for when I do have funds. However, they insist on calling 60x per day and claim its their right. I then have to explain the whole story in detail over and over EVERY time. They just say that's how it is, not THEIR problem. I have said I wlll pay as soon as I can. Surprise surpise I cannot reach them to get bank details....but apparently I am the one who ignores communication (which I do now as I have had more than I can take already so phone calls now go unanswered and will remain so until I receive a new account with actual information that i can ACTUALLY use to pay in part or in full. How IRONIC is that?
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Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
17 Sept 2021, 10:32Hi Natalie
Thanks for reaching out regarding this matter.
I have attempted to contact you to help with this, however, I was unsuccessful.
I have investigated this matter and see that we have provided you with a valid email address(***), and responded to your test email to Ziadon which you had sent on the 10th of July 2021.
Should you wish to make payment, you can use the following details:
You can EFT funds into your account. Simply create a beneficiary on your existing bank’s online platform with your 11-digit Discovery Bank account number (you’ll see it on the Discovery Bank website, online.discovery.bank), and select the type of account as a current or cheque account.
Should you require any further assistance, please do not hesitate to reach out to us on the toll-free number (0800) 07 9697.
Regards
Girshwin
Thanks for reaching out regarding this matter.
I have attempted to contact you to help with this, however, I was unsuccessful.
I have investigated this matter and see that we have provided you with a valid email address(***), and responded to your test email to Ziadon which you had sent on the 10th of July 2021.
Should you wish to make payment, you can use the following details:
You can EFT funds into your account. Simply create a beneficiary on your existing bank’s online platform with your 11-digit Discovery Bank account number (you’ll see it on the Discovery Bank website, online.discovery.bank), and select the type of account as a current or cheque account.
Should you require any further assistance, please do not hesitate to reach out to us on the toll-free number (0800) 07 9697.
Regards
Girshwin
Discovery Bank's reply17 Sept 2021, 10:32
Official
Hi Natalie
Thanks for reaching out regarding this matter.
I have attempted to contact you to help with this, however, I was unsuccessful.
I have investigated this matter and see that we have provided you with a valid email address(***), and responded to your test email to Ziadon which you had sent on the 10th of July 2021.
Should you wish to make payment, you can use the following details:
You can EFT funds into your account. Simply create a beneficiary on your existing bank’s online platform with your 11-digit Discovery Bank account number (you’ll see it on the Discovery Bank website, online.discovery.bank), and select the type of account as a current or cheque account.
Should you require any further assistance, please do not hesitate to reach out to us on the toll-free number (0800) 07 9697.
Regards
Girshwin
Thanks for reaching out regarding this matter.
I have attempted to contact you to help with this, however, I was unsuccessful.
I have investigated this matter and see that we have provided you with a valid email address(***), and responded to your test email to Ziadon which you had sent on the 10th of July 2021.
Should you wish to make payment, you can use the following details:
You can EFT funds into your account. Simply create a beneficiary on your existing bank’s online platform with your 11-digit Discovery Bank account number (you’ll see it on the Discovery Bank website, online.discovery.bank), and select the type of account as a current or cheque account.
Should you require any further assistance, please do not hesitate to reach out to us on the toll-free number (0800) 07 9697.
Regards
Girshwin
NT
Natalie Toft-Nielsen's updateReviewer Update
17 Sept 2021, 10:40i HAVE PROOF OF SOME OF THE MANY MANY EMAILS I HAVE SENT SINCE CIRCA 20 TO 24 MARCH 2020!!!!!!!!!!! i DONT KNOW MY ACCOUNT NUMBER OF ITS THE SAME AS THE CARD. I DONT ANSWER CALLS IF I DONT KNOW THE NUMBER.. I DID GET THE ODD INVOICE OR STATMENT OR REQUEST FOR PAYMENT AND STATED MY CASE TRANSPARENTLY IN DETAIL AND WITH ACCURACY MANY MANY TIMES OVER!!!!!!!!!!!! I JUST WANT TO MAKE ONE OR TWO PAYMENTS IN SETTLEMENT SO I CAN PUT AN ENED TO THIS INSANE HARRASMENT WHCIH I ALSO GOT FROM STD BANK WHO ALSO CLAIME DTHEY WOUDNT REQUIRE THE MONEY UNTIL OR UNLESS I WAS ABLE TO DO SO AND THEN SUED ME OR TRIED TO AND LAWYERS JUST IGNORED MY SITUATION EVEN THOUGH IT WAS EXPLAINED AND UNDERSTOOD "MANY TIMES OVER" AND SAME FOR THE BANK ITSELF AND YOUR BANK AND YOUR STAFF
ITS OKAY TO MAKE CONTACT VIA WHATEVER MEANS ON A REGULAR BASIS BUT TO HOUND AND HARASS PEOLE ALL DAY AND ALL NIGHT AND MAKE THEM EXPLAIN IT OVER AND OVER AND OVER AGAIN IS IMMORAL AND VERY STRESSFUL!!!!!!!!!!!!!!! AND i AM SURE ITS ******* TOO! I HAVE TRIED TO REACH YOU FOR MORE THAN 1. YEARS AND WAS TOTALLY IGNORED EXCEPT FOR STD CIRCULAR EMAILS AND INVOICES ETC.
I HAVE HAD MONEY TROUBLES FOR MANY YEARS AND WAS EVICTED AND MADE HOMELESS DESTITUTE AND HAVE BEEN UNEMPOYED FOR SEVERAL YEARS. MOST OF IT WAS NOT ANYTHING TO DO WITH ME OR ANY OF MY FAULT. I HAVE LOST EVERYTHING OR ALMOST EVERYTHING MANY TIMES OVER THE LAST 10 YEARS THROUGH NO FAULT ON MY OWN. ALL WANTED WAS A LITTLE UNDERSTANDING AND PATIENCE AND A RESPONSE TO MY EFFORTS TO MY EFFORTS TO COMMUNICATE, WHICH WAS PROMISED BY BOTH BANKS AND NEVER DELIVERED. I AM NOT A ******** JUST SOMEBODY WHO IS TRUGGLING.
ITS OKAY TO MAKE CONTACT VIA WHATEVER MEANS ON A REGULAR BASIS BUT TO HOUND AND HARASS PEOLE ALL DAY AND ALL NIGHT AND MAKE THEM EXPLAIN IT OVER AND OVER AND OVER AGAIN IS IMMORAL AND VERY STRESSFUL!!!!!!!!!!!!!!! AND i AM SURE ITS ******* TOO! I HAVE TRIED TO REACH YOU FOR MORE THAN 1. YEARS AND WAS TOTALLY IGNORED EXCEPT FOR STD CIRCULAR EMAILS AND INVOICES ETC.
I HAVE HAD MONEY TROUBLES FOR MANY YEARS AND WAS EVICTED AND MADE HOMELESS DESTITUTE AND HAVE BEEN UNEMPOYED FOR SEVERAL YEARS. MOST OF IT WAS NOT ANYTHING TO DO WITH ME OR ANY OF MY FAULT. I HAVE LOST EVERYTHING OR ALMOST EVERYTHING MANY TIMES OVER THE LAST 10 YEARS THROUGH NO FAULT ON MY OWN. ALL WANTED WAS A LITTLE UNDERSTANDING AND PATIENCE AND A RESPONSE TO MY EFFORTS TO MY EFFORTS TO COMMUNICATE, WHICH WAS PROMISED BY BOTH BANKS AND NEVER DELIVERED. I AM NOT A ******** JUST SOMEBODY WHO IS TRUGGLING.
NT
Natalie Toft-Nielsen's update17 Sept 2021, 10:40
Reviewer Update
i HAVE PROOF OF SOME OF THE MANY MANY EMAILS I HAVE SENT SINCE CIRCA 20 TO 24 MARCH 2020!!!!!!!!!!! i DONT KNOW MY ACCOUNT NUMBER OF ITS THE SAME AS THE CARD. I DONT ANSWER CALLS IF I DONT KNOW THE NUMBER.. I DID GET THE ODD INVOICE OR STATMENT OR REQUEST FOR PAYMENT AND STATED MY CASE TRANSPARENTLY IN DETAIL AND WITH ACCURACY MANY MANY TIMES OVER!!!!!!!!!!!! I JUST WANT TO MAKE ONE OR TWO PAYMENTS IN SETTLEMENT SO I CAN PUT AN ENED TO THIS INSANE HARRASMENT WHCIH I ALSO GOT FROM STD BANK WHO ALSO CLAIME DTHEY WOUDNT REQUIRE THE MONEY UNTIL OR UNLESS I WAS ABLE TO DO SO AND THEN SUED ME OR TRIED TO AND LAWYERS JUST IGNORED MY SITUATION EVEN THOUGH IT WAS EXPLAINED AND UNDERSTOOD "MANY TIMES OVER" AND SAME FOR THE BANK ITSELF AND YOUR BANK AND YOUR STAFF
ITS OKAY TO MAKE CONTACT VIA WHATEVER MEANS ON A REGULAR BASIS BUT TO HOUND AND HARASS PEOLE ALL DAY AND ALL NIGHT AND MAKE THEM EXPLAIN IT OVER AND OVER AND OVER AGAIN IS IMMORAL AND VERY STRESSFUL!!!!!!!!!!!!!!! AND i AM SURE ITS ******* TOO! I HAVE TRIED TO REACH YOU FOR MORE THAN 1. YEARS AND WAS TOTALLY IGNORED EXCEPT FOR STD CIRCULAR EMAILS AND INVOICES ETC.
I HAVE HAD MONEY TROUBLES FOR MANY YEARS AND WAS EVICTED AND MADE HOMELESS DESTITUTE AND HAVE BEEN UNEMPOYED FOR SEVERAL YEARS. MOST OF IT WAS NOT ANYTHING TO DO WITH ME OR ANY OF MY FAULT. I HAVE LOST EVERYTHING OR ALMOST EVERYTHING MANY TIMES OVER THE LAST 10 YEARS THROUGH NO FAULT ON MY OWN. ALL WANTED WAS A LITTLE UNDERSTANDING AND PATIENCE AND A RESPONSE TO MY EFFORTS TO MY EFFORTS TO COMMUNICATE, WHICH WAS PROMISED BY BOTH BANKS AND NEVER DELIVERED. I AM NOT A ******** JUST SOMEBODY WHO IS TRUGGLING.
ITS OKAY TO MAKE CONTACT VIA WHATEVER MEANS ON A REGULAR BASIS BUT TO HOUND AND HARASS PEOLE ALL DAY AND ALL NIGHT AND MAKE THEM EXPLAIN IT OVER AND OVER AND OVER AGAIN IS IMMORAL AND VERY STRESSFUL!!!!!!!!!!!!!!! AND i AM SURE ITS ******* TOO! I HAVE TRIED TO REACH YOU FOR MORE THAN 1. YEARS AND WAS TOTALLY IGNORED EXCEPT FOR STD CIRCULAR EMAILS AND INVOICES ETC.
I HAVE HAD MONEY TROUBLES FOR MANY YEARS AND WAS EVICTED AND MADE HOMELESS DESTITUTE AND HAVE BEEN UNEMPOYED FOR SEVERAL YEARS. MOST OF IT WAS NOT ANYTHING TO DO WITH ME OR ANY OF MY FAULT. I HAVE LOST EVERYTHING OR ALMOST EVERYTHING MANY TIMES OVER THE LAST 10 YEARS THROUGH NO FAULT ON MY OWN. ALL WANTED WAS A LITTLE UNDERSTANDING AND PATIENCE AND A RESPONSE TO MY EFFORTS TO MY EFFORTS TO COMMUNICATE, WHICH WAS PROMISED BY BOTH BANKS AND NEVER DELIVERED. I AM NOT A ******** JUST SOMEBODY WHO IS TRUGGLING.
Discovery Bank's replyOfficial
17 Sept 2021, 10:51Hi Natalie
As this is a credit card we need to pay your account monthly unless you have set up a payment agreement between yourself and us.
If there is no agreement you cannot presume that the account does not to be paid. Your account number is an 11-digit number which can be seen on the Discovery Bank website (online.discovery.bank).
You have made contact with us before using the email address provided(***) however you have not reached out to us again after July when our team had attempted to assist you with this matter.
We are sorry to hear about your situation and do encourage you to reach out to our team for assistance in this matter.
Until that point, you will continue to receive calls from our collections team in regard to the payment of your account.
Regards
Girshwin
As this is a credit card we need to pay your account monthly unless you have set up a payment agreement between yourself and us.
If there is no agreement you cannot presume that the account does not to be paid. Your account number is an 11-digit number which can be seen on the Discovery Bank website (online.discovery.bank).
You have made contact with us before using the email address provided(***) however you have not reached out to us again after July when our team had attempted to assist you with this matter.
We are sorry to hear about your situation and do encourage you to reach out to our team for assistance in this matter.
Until that point, you will continue to receive calls from our collections team in regard to the payment of your account.
Regards
Girshwin
Discovery Bank's reply17 Sept 2021, 10:51
Official
Hi Natalie
As this is a credit card we need to pay your account monthly unless you have set up a payment agreement between yourself and us.
If there is no agreement you cannot presume that the account does not to be paid. Your account number is an 11-digit number which can be seen on the Discovery Bank website (online.discovery.bank).
You have made contact with us before using the email address provided(***) however you have not reached out to us again after July when our team had attempted to assist you with this matter.
We are sorry to hear about your situation and do encourage you to reach out to our team for assistance in this matter.
Until that point, you will continue to receive calls from our collections team in regard to the payment of your account.
Regards
Girshwin
As this is a credit card we need to pay your account monthly unless you have set up a payment agreement between yourself and us.
If there is no agreement you cannot presume that the account does not to be paid. Your account number is an 11-digit number which can be seen on the Discovery Bank website (online.discovery.bank).
You have made contact with us before using the email address provided(***) however you have not reached out to us again after July when our team had attempted to assist you with this matter.
We are sorry to hear about your situation and do encourage you to reach out to our team for assistance in this matter.
Until that point, you will continue to receive calls from our collections team in regard to the payment of your account.
Regards
Girshwin
NT
Natalie Toft-Nielsen's updateReviewer Update
17 Sept 2021, 10:55i NEVER PRESUMED ANYTHING? WHY WOULD SAY SUCH A THING? YOU DON'T EVEN KNOW ME DONT YOU SPEAK ENGLISH? ENOUGH WITH THE LIES. AS I SAID BEFORE I HAVE SOME OF THE MAILS I SENT. I WILL DO MY BEST TO GO TO THE SITE AND SEE WHAT I CAN DO TO GET IT PAID IN OEN OR TWO PAYMENTS. NO THANKS NOT AFTER ALL THE LIES AND FALSE ACCUSATIONS. I WILL TRY TO SORT IT ON MY SIDE.
NT
Natalie Toft-Nielsen's update17 Sept 2021, 10:55
Reviewer Update
i NEVER PRESUMED ANYTHING? WHY WOULD SAY SUCH A THING? YOU DON'T EVEN KNOW ME DONT YOU SPEAK ENGLISH? ENOUGH WITH THE LIES. AS I SAID BEFORE I HAVE SOME OF THE MAILS I SENT. I WILL DO MY BEST TO GO TO THE SITE AND SEE WHAT I CAN DO TO GET IT PAID IN OEN OR TWO PAYMENTS. NO THANKS NOT AFTER ALL THE LIES AND FALSE ACCUSATIONS. I WILL TRY TO SORT IT ON MY SIDE.
Discovery Bank's replyOfficial
17 Sept 2021, 11:01The reference for your previous communications to our collections team is ***
If you require any further assistance, please feel free to contact us on the toll-free number (0800) 07 9697.
If you require any further assistance, please feel free to contact us on the toll-free number (0800) 07 9697.
Discovery Bank's reply17 Sept 2021, 11:01
Official
The reference for your previous communications to our collections team is ***
If you require any further assistance, please feel free to contact us on the toll-free number (0800) 07 9697.
If you require any further assistance, please feel free to contact us on the toll-free number (0800) 07 9697.
NT
Natalie Toft-Nielsen's updateReviewer Update
17 Sept 2021, 11:16IT IS BLANKED OUT AS ALWAYS SO ITS A BIT POINTLESS AS USUAL. I CANNOT USE MY PHONE AS MTN HAS *******LY BILLED ME AND HAS NOW BLOCKED ALL OUTGOING CALLS AND SMS MESSAGES. I HAVE USED MESSENGER TO BE IN TOUCH TO NO AVAIL. I CANNOT AMEND OR INPUT ANY GROOS INCOME DETAILS THEREFORE I CANNOT ACCESS THE PAYMENT INFORMATION.
NT
Natalie Toft-Nielsen's update17 Sept 2021, 11:16
Reviewer Update
IT IS BLANKED OUT AS ALWAYS SO ITS A BIT POINTLESS AS USUAL. I CANNOT USE MY PHONE AS MTN HAS *******LY BILLED ME AND HAS NOW BLOCKED ALL OUTGOING CALLS AND SMS MESSAGES. I HAVE USED MESSENGER TO BE IN TOUCH TO NO AVAIL. I CANNOT AMEND OR INPUT ANY GROOS INCOME DETAILS THEREFORE I CANNOT ACCESS THE PAYMENT INFORMATION.
NT
Natalie Toft-Nielsen's updateReviewer Update
17 Sept 2021, 11:16GROSS INCOME
NT
Natalie Toft-Nielsen's update17 Sept 2021, 11:16
Reviewer Update
GROSS INCOME
Discovery Bank's replyOfficial
22 Nov 2021, 11:15Hi Natalie
Has this matter been resolved?
Has this matter been resolved?
Discovery Bank's reply22 Nov 2021, 11:15
Official
Hi Natalie
Has this matter been resolved?
Has this matter been resolved?