Disovery Bank is Hell - be careful if you sign up you can not leave.

Beware of Discovery Bank.

I lost my bank card in 2019 and I am unable to find a way to cancel the account without having to go into their store (inconvenient, not ideal in COVID times) or without sitting forever on their call center line.

I even contacted the only email address on their website - someone in their investment relations team - who did not give me an email address or help resolve my request to leave their behavioural bank..

They are just pathetic: their behavioural banking model has not noticed that it took them >6 months to get me the bank card, and then they have not noticed that I have made a transaction for years. They have the cheek to send me promotional material regularly. There model would be better described as bullying banking.

Pathetic service.

If you sign up with them, remember you were warned.