Dismal service from Discovery Bank

Item: Discovery Bank
Rating: 1
Author: Jenette R

Once again appalling service from Discovery Bank. Trying to get a letter generated about a card which was blocked, and the so-called 2 day turn around time has come and gone. Who does one talk to to get a response?

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

25 Mar 2022, 14:32

Hi Jenette

I'm sorry to hear that. Please let me know exactly what the letter is for and what needs to be on it so I can send it to the relevant person to assist.

Regards
AJ

Discovery Bank's reply25 Mar 2022, 14:32

Official

Hi Jenette

I'm sorry to hear that. Please let me know exactly what the letter is for and what needs to be on it so I can send it to the relevant person to assist.

Regards
AJ

Jenette R's updateReviewer Update

27 Mar 2022, 12:59

I've phoned through twice now, each time it's the same story. No record of the reference number, so I must explain the story over and over again. Who can one contact to actually get anything done at Discovery Bank?

Jenette R's update27 Mar 2022, 12:59

Reviewer Update

Discovery Bank's replyOfficial

30 Mar 2022, 08:33

Hi Jenette

I've been advised that your case has been resolved. Apologies for any inconvenience caused.

Regards

Discovery Bank's reply30 Mar 2022, 08:33

Official

Hi Jenette

I've been advised that your case has been resolved. Apologies for any inconvenience caused.

Regards