1 reviews | Active since Jan 2017
Disjointed, delayed and bitterly disappointing application!
<p>I originally app**** for a Discovery card on 3rd jan. Through a series of ridulous issues - i am STILL waiting for a quote of FNB. It's impossible to trace a single issue, with a single person and responses to issues are delayed and disjointed. In the unfortunate event that you have to get hold of FNB for a quote - you cannot phone into the division - they only "schedule" calls with you (which sometimes don't arrive). </p> <p>For a new age "digital", "differentiated" service offering - this is the most frustrating, non-developement, least customer friendly process I have ever been subjected to. </p> <p>If this is how they treat new to Discovery clients, I almost shudder to think how any query or issue is going to be dealt with...</p> <p> </p>
Dear dawnharrisslabber
Thank you for your comments and for bringing this matter to our attention.
One of our s****ed consultants will be in contact shortly
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
Dear dawnharrisslabber
Thank you for your comments and for bringing this matter to our attention.
One of our s****ed consultants will be in contact shortly
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
