DH
Dawn Harris-Slabber

1 reviews | Active since Jan 2017

12 Jan 2017, 13:19

Disjointed, delayed and bitterly disappointing application!

<p>I originally app**** for a Discovery card on 3rd jan. Through a series of ridulous issues - i am STILL waiting for a quote of FNB. It's impossible to trace a single issue, with a single person and responses to issues are delayed and disjointed. In the unfortunate event that you have to get hold of FNB for a quote - you cannot phone into the division - they only "schedule" calls with you (which sometimes don't arrive). </p> <p>For a new age "digital", "differentiated" service offering - this is the most frustrating, non-developement, least customer friendly process I have ever been subjected to. </p> <p>If this is how they treat new to Discovery clients, I almost shudder to think how any query or issue is going to be dealt with...</p> <p> </p>

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Replies (1)
Discovery Bank
Discovery Bank's reply12 Jan 2017, 13:50
Official

Dear dawnharrisslabber

Thank you for your comments and for bringing this matter to our attention.

One of our s****ed consultants will be in contact shortly

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***